ComplaintsforAmerican Way Financial Svc Inc
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Complaint Details
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Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Harassment via phone/text repeatedly from multiple numbers and after verbal request to stop. Not a customer and did not sigh up for anythingBusiness response
08/16/2023
In response to the complaint filed against my company, American Way Financial Services, Inc. I would like to point out that I am NOT the correct company that ***************************** should be filing a complaint against. I am a very small mortgage broker located in ********, **. I am licensed as a broker (NMLS# ******) to assist individuals in securing residential mortgages only. I am licensed in ******** and therefore can only operate in ***************** have NEVER solicited, advertised, or sought out companies in any format to assist them in securing loans. This includes making any phone calls to seek additional business. My business is exclusively based on referrals from previous customers or repeat customers. I am also not in the business of billing or collecting outstanding debts. I believe the company ***** meant to file a complaint against has a similar name.
In his complaint, *************************** has asked that my company stop contacting him. Please note that this request cannot be complied with by me because I have never called him in the first place and that this complaint is filed against the wrong company.
I request this complaint be withdrawn immediately as it is incorrectly filed, totally inappropriate and clearly filed against the wrong company.
Customer response
08/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
07/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Estimated Offer: $35000 Name: ************************* Address: ************************************************** Account #: ******************,We have great news that will help fine Americans like you to beat the recent wave of inflation and interest rate hikes.With the most recent rate hike this week, we have launched several exclusive programs. These are only for Americans who have an outstanding payment history and have been affected unfairly by the economic circumstances since 2020. You have been identified you as one of these Americans. We would like to offer a free account review to see which of our programs suits your needs best. Here what is we estimate for you:Estimated Offer: $35000 Estimated Payment: $554 or less Click to call ************ Use account number: to expedite the process.If you want to schedule an appointment online, use the secured link below: ****************************************************** This prequalified offer will expire July 31st. Sincerely,American Way Please treat this communication as confidential, and avoid sharing this link with anyone else. This is an outpost offer. It is only available for the individual identified in the message.Business response
08/03/2023
In response to the complaint filed against my company American Way Financial Services, LLC I would like to point out that I am not the correct company that ************************* should be filing a complaint against. Unfortunately, ************************* mistakenly has identified my company because of the similar name. I am a very small mortgage broker located in ********, **. I am licensed as a broker (NMLS# ******) to assist individuals in securing residential mortgages. I am only licensed to operate in ***************** have never solicited, advertised, or sought out companies in any format to assist them in securing loans. I do not operate anywhere outside of ***************** am also not in the business of billing or collecting any outstanding debts.
The complainant, ************************* has asked in his settlement request that no further contact by the business, American Way Finance, be made. Please note that this is a request that I cannot comply with since I am not the company that this complaint should have ever been filed against. To whit, I request that this complaint be withdrawn immediately as it is incorrect, inappropriate and obviously fraudulently filed against the wrong company.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.