ComplaintsforLuxe Exteriors, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In July of 2021 Luxe Exterior helped me file a claim for roof and hail damage including siding on my house. After negotiating with the insurance company for months we all came to agreement in October of 2021 to replace the entire roof and siding on my house **************************************************************. They told me they were very busy and would get my projects started. Winter set in and they did not get to me. January *********************************************************************** my driveway. They completed the roof in March 2022. This is what the insurance agreed upon for roof and siding in total. Replacement cost value: $31,290.44 We apply Recoverable deprecation of : $3,943.91 Actual Cash Value: $27,346.53 Deductible: $1,000.00 Payment: $26,346.53 On October 18th 2021 they cashed insurance check for $25530.62. The have only completed my roof not the siding as our contract shows. They will not call me back. I have called, texted and emailed all contacts I have from Luxe Exterior. The only two that answer are **** and *** as they informed me that they no longer work there.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.