ComplaintsforCrystal Cove Family Dental, PLLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I found a dentist who told me they were part of my dental network. I schedule an appointment. They swore they were in the network when I got there I paid them the price they said I owed $1880.00. ***** called one week later and said they are not in the network due to them losing their accessibility with them since 1/2024. I was lied to by a company just to get my money. They prayed on my dental pain and took an overpayment of $500.00, which ***** said I did not owe them according to their billing statement. I have called several times requesting my money now for 3 weeks and get the response that the manager is looking into it but, is not there to talk on the phone.Business response
05/25/2024
Patient was refunded full amount of $1183 to her form of payment used in office. Attached are screen shots of refund on patient account and notes of appeal process sent to insurance.Customer response
05/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.