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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
In June of 2022 I purchase a new vehicle from Volkswagen of Mount Prospect. As a part of the vehicle purchase, I was sold an extended service plan for tire and wheel repairs. I was only given page 1 of the contract, which was a 14 page document. On page 2 of the contract, it clearly states that the contract may be canceled at any time for a pro-rated refund, or may be cancelled for a full refund within 30 days of the purchase. I completed a cancellation form and returned it to the warranty company. They explained that the refund would come from the dealer, but the service contract had been cancelled. To date, I have not yet received a refund of the contract purchase price.Business response
08/15/2022
Hello,
This policy has been cancelled. The customer financed the vehicle so the refund will go towards the balance owed and will be sent to his lender which is *********** Auto Finance. Timing for payment is 90 from cancellation, it is currently in process and will be sent as soon as possible.
BEst,
kw
Customer response
08/16/2022
Complaint: 17692913
I am rejecting this response because:Im aware that the refund will go to the lien holder. Ive been monitoring my account with them and it has not yet been received. The email from the warranty administrator indicates that a refund should be issued from the dealer within 3 to 4 weeks, which has already passed (see attached email). There is no reason for the dealership to hold on to the funds for 90 days.
Sincerely,
*********************Business response
08/16/2022
We will look into this and expedite the handling of the refund. I should have handled in 48 hours if Volkswagen has completed the cancellation. I will send tracking information of refund to the lender when received.
kw
Initial Complaint
06/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a 2015 Jeep Renegade from this dealer in December. 2021. There was no spare tire provide nor the key to unlock the wheels on the car. I now need to purchase both of these items after experiencing a flat tire on the the car. It has been 2 days since the flat and a Jeep Dealer is still unable to remove the tire off the car. Called the dealer whom sold us the car to ask for the spare and the unlock keys for the tire. They do not have these items and should have replaced these prior to selling the car or disclosed these items to myself. The dealer will not reimburse us for these items. I would like reimbursement of these 2 items.Business response
06/28/2022
Hello, could you please forward invoices for the replaced spare tire and the wheel lock key please? We would like to confirm proper values and will assist in reimbursement.
thanks
************
Business response
07/11/2022
Hi *******,
We can certainly reimburse you for the wheel key of $78.60. I can either mail the check or you can pick up in store. I will have a release document to sign notating we have handled the reimbursement as agreed. If you prefer us to mail, please provide the best mailing address and an email so we can have the document signed ********.
We appreciate your business and if there is anything we can assist with in the future please call us at ************,
Best,
*****************
Customer response
07/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Have the business send a check to my home address of:
1536 ********************************
*****************, ** 60005
Sincerely,
*****************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.