ComplaintsforValley Inn Restaurant
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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered a side of fries along with my meal and my fries contained an entire fried sardine. When I am around fish, I am extremely nauseous and cannot be near him. My mom was sitting next to me and she is extremely allergic to fish. My mom can experience anaphylaxis if she consumes a fish - it is extremely serious. When we told the waitress, we were told that a manager would be over to speak to us soon. After 40 minutes, the owner and **** came to us to talk to us. The cook approached us in a very mean and hostile attitude. When I shared this major concern, he responded with I am not responsible for telling you that our foods are cooked in the same fryer. I then told him that they are required to state this information in the menu, and affording to federal health requirement, seafood must be cooked in separate oil. The cook was swearing at me and yelling - this is a major issue. I was nothing but professional with this experience, but he acted in a very disgusting manner towards me and my family.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.