ComplaintsforCN Medical Aesthetics & Wellness
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 3, 2023, I paid in full (Order # ********* -$432.00, $18.00 tip) for full face laser hair removal treatment. The process was to take place once a month for a total of 6 months (6 treatments). My second treatment took place on June 3, 2023 . The instructions stated that each treatment should take up to 20 minutes, but I noticed the time was much less. My third treatment was scheduled for July 3 2023, but was cancelled due to machine maintenance. It was rescheduled for July 8, 2023, but was cancelled once again two hours before my appointment due to machine maintenance with no offer to reschedule without me calling their office. I was rescheduled for July 15, 2023, but then changed to July 12, 2023. My third appointment took place on July 12, 2023 with the treatment lasting less than 20 minutes. My fourth treatment was to take place on August 9, 2023, but on August 8, 2023 at 4:27 p.m. right before their closing time, I received an email cancelling my appointment with no offer to reschedule. I called the office, received no apology or offer to reschedule. I asked to speak to a manager and was told to call back tomorrow. I am requesting a full refund due to the lack of treatment with it also being constantly interrupted due to CN Medical Aesthetics & Wellness. I find ***** to be extremely unprofessional along with the receptionist who don't offer any rescheduling knowing the laser treatment is a process that needs to be followed in order for the hair removal to be successful. Basically, ***** offered me a discount to pay in full to steal my money. She is a scam artist working for CN Medical Aesthetics & Wellness. If the company does not approve of her actions, they should provide me with a total refund in good faith. I have also contacted my credit card to dispute the payment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.