Business ProfileforHiller Automotive

While on a business trip in Peoria, IL on 11/7/22 the transmission on my 2015 GMC Sierra failed and was taken to Hiller Automotive. On 11/18/22 I paid $7,602.68 for a new transmission with a 3 year 100,000 mile warranty. Driving back to TX the transmission didn’t seem to be shifting correctly. On 11/21/22 I called ************** for a warranty location and to file a claim and spoke with *****. She provided claim #****** and directed me to a **** location in Rosehill, KS which was close to where I would be for Thanksgiving. On 11/23/22 I took the vehicle to that location where a man took a look at it and then told me that it seems fine. The transmission continued to shift hard and then started making a strange noise. I took it to ******* ****** ********* in Henderson, TX. On 6/28/23 they informed me that the transmission had failed, there were metal shavings in the transmission and on the dip-stick. ******* ****** contacted Hiller Automotive and Hiller directed ******* ****** to the “transmission vendor”. The vendor wanted the core shipped to them and said it could take 3-6 weeks to repair and send back to TX. They also wanted pictures and reports which were sent. I work. I can’t be without a vehicle for any extended period. On 6/30/23 I paid ******* ****** $6,095.68 for a new transmission. On 7/3/23 I called ***** at Hiller and he said there were protocols to follow with vendor and he would call me back. On 7/5/23 ***** called me and said he dumped it in the vendor’s lap and he would call me. On 7/10/23 I called ***** and he said an adjuster was looking into and he would keep me posted. On 7/21/23 I called ***** and he wasn’t available. On 7/24/23 I called ***** and he said “seems they’re gonna play ball. Everyone understands I had to get vehicle back on the road and I had to go out of pocket on another transmission “. ***** said he would keep me posted. I called ***** on: 8/8/23, 8/9 8/16 8/30 9/20 9/22 9/29 10/13. No resolution.