ComplaintsforBill Pay Solutions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
date of check 12-9-2022 $1000 I'm mad...no reason it should take this long to return someone's money. I have wasted several hours calling talking holding and I can't do this anymore. I just want the money back now.I sent a payment thru bill pay and the check was never cashed so we stopped payment then had to try and reissue it back and because the bank account had been closed, they had to mail me a check and I was told that takes 5 to 7 weeks to get a check in the mail????What??? I have a case number *********, and someone will always call me back lol. So yes I have tried to resolve this but I can't do it on my own anymore.Business response
08/23/2023
Hello,
I wish I could help, but I am not the company you are having an issue with. I think you found my listing because I probably have a similar company name to the one you had an issue with. I haven't done anything with this company (Bill Pay Solutions) for about 4 years, and never actually released a product or service.
Hope you are able to resolve your issue.
Thanks,
**********;
Customer response
08/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.