Customer ReviewsforSuburban Tire Company

Absolutely incompetent group of people and scam artists to say the least. We took our car (2017 ******* for rear tire replacement and drove off without any breaks! After returning to the place, we were welcomed by **** (Advisor), a typical used car salesman who rudely laughed at the situation the entire time I was speaking. ***** story was that the mechanic had to take the wheel cylinder apart to look at the breaks and at that point the hardware just fell apart. Please keep in mind that they neglected to tell my husband that before he left the shop which means that they allowed for their customer to drive without any breaks on the car. That is pure negligence on their part. Essentially, the scam was...let's forcefully yank the break hardware so that the customer will be forced to fix the breaks in their shop. Again, we went for two tire replacements and came out with no breaks and leaking brake fluid. When asked to speak with the President, I was told that he is not available that day. When I inquired as to when the President would call me, I was told that they do not know - what kind of a response is that? The next day I waited for a call but never received one, so I called them myself only to hear yet another story from their General Manager, **** who now claimed that their mechanic never touched the breaks/wheel cylinder and so on.so which story is correct??? Ironically, they also provided my husband with a quote of a single rear breaks repair before he departed the one that they broke while changing the tire.I will be contacting the BBB as well as my lawyer as I simply cannot allow for these scammers to get away with this type of treatment. Sadly, as I read the reviews I am not the only one who was scammed in this manner. We will see you in court Scamming Suburban Tire Auto Care.

Took my tire there 2 week ago with a slow leak. Was told they found a nail, 41$,Two weeks later today same issue, same tire, slow leak. Took me into the shop and showed me a side wall hole in the tire , cant be repaired . Never could have got their with this hole in the tire, had a slow leak that needed air every two weeks. Said I needed a new tire and you should buy them in pairs. I asked to speak to the owner knowing their shop put this hole in the tire. **** talked to the owner and offered me 1 new tire their expense , but I still had to buy another, pair for safety,paid 293$ For a slow leak. They never denied damaging my tire and gave me 1 tire.

We took our car here because the tire blew out and they told us the price would be 140 for a new tire i waited a hour and they still hadn't fixed it they said that the lugs were on to tight and to leave the car they will call when its ready a hour later they called and said that it would have to be torched off and to come sign a wavier i. Case the rim is messed up there not held responsible they didnt say it would be and extra charge or anything so when they next day come and i call to see if my car is ready they tell us it would be 329 as oppose to the 140 they had previously said and when we asked why they said because it took hours for them to get the lugs off and an extra 90 for them to torch them off without calling and telling us the the new charge mind u i waited for a hour after he said it had to be torched and they didnt say anything about it costing extra or that because it took the 2 hrs we would have to pay more as if there was an hourly charge so they went ahead and did work to outlr car without notifying us of the new price or to see if we wanted to continue the service and made us pay and extra 160 which was way out of our budget they basically ripped us off and this was the **************** ******** location terrible