Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Home Pros Guide (saveon.com) do not update their mailing lists with DO NOT MAIL requests.
Business response
08/12/2024
To whom it may concern,
Thank you for reaching out to us regarding the removal of address ************************************* ***********, IL ***** from our HomePros Guide monthly mailings.
It is never our intention to mail our product to residents that have no need for it.
We did confirm that this address was submitted to us to be removed back on May 11th and should have no longer been part of our mailings within ***** days of that notification. We will be doing a follow-up with our list provider to confirm that this address has already been removed.
If for some reason this address was somehow not removed, this can be done for our upcoming mailer, estimated to deliver Oct 10th.
*Please note that this address may still receive our August & September mailers (est. 8/15 and 9/12 deliveries) because these have already been processed for mailing.
We apologize for any inconvenience this may have caused the resident.
This should close this matter. Thank you again for bringing this to our attention.Customer response
08/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************** (****)
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.