ComplaintsforGuaranteed Rate Insurance, LLC
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Complaint Details
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Initial Complaint
08/23/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I contacted Guaranteed Rate Insurance to get a quote for ******** **** Insurance. They sent me a quote saying they had based it on the age of the roof being 10 Years old. I wrote back answering some questions and explaining the roof was the original so it was 16 years old. The response I got was that it was fine and it did not changed the price. A few weeks later they refreshed the quote and I paid in full and signed the documents with ******** ********* ***. Now the insurance company have come back requesting proof that the roof was replaced in 2017 as stated in the information provided with the quote. They say I have until 08/29 to provide this or I will have to pay an increased amount. I have called Guaranteed Rate several times and emailed them stating that they have misrepresented. All they will say is the man who quoted me has left the company. Nobody returns my calls or will answer my emails stating that this is their error and I believe they should be liable for any increase in premium. They think just ignoring me will solve the issue. All of what I have stated is available on email.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.