43 Customer Reviews
Review from Kirsten M
1 star11/07/2024
It's not worth it. The more I learn about Paylocity the less I like it. There are too many ways to make updates in the system. Which is problematic because they don't talk to each other - so they all need to be updated every time a change has to be made.Our designated *** is so rude and condescending. I hate trying to work with him. Requesting things like late filing fees be looked into is a fiasco. I should not have to beg you to follow up with the agency just because 'you initially filed the information in the quarterly ***orts.' We got late filing fees. Something is wrong. Do your job. There are also severe system limitations. My current favorite involves a lock-in letter we recently received from the ***. In the next few pay periods, our company will be required to change from the employee's desired withholding to what the *** is requiring. However, there is nothing we can do to prevent the employee from changing their withholdings back. And we would be liable if that happens and the change is not caught. This a concerning oversight.I'm tired of micro-managing the payroll company that should be making my job easier.
Paylocity Corporation Response
11/08/2024
Hello *******, we are sorry to hear that you are experiencing issues with your service. We will have a leader from Paylocity reach out to you as soon as possible to address your concerns with Late filling fees and the *** lock in letter and your over all experience with the support.Review from Sujit S
1 star10/10/2024
Do not use, they are appauling. They fail to call back or action requests. Implementation staff and poor and the relationship/ account manager doesn't respond to emails, phone calls or internal messages from her co-workers who are trying to reach her on her behalf. Very poor and concerning levels of service.Paylocity Corporation Response
10/11/2024
Hello and morning *****,
I am sorry to hear this is the kind of experience that you are having with our internal teams. I am already in the process of discussing this information with your assigned service leadership team. They will be reaching out to you momentarily to get the communication started. I will also be sure to follow up with them to confirm this takes place.
Thank you,
**** ********
EOS ************************************* SupportReview from Stacy J
1 star09/13/2024
A year and a half later we are still cleaning up the numerous mistakes made during implementation. Took months for Paylocity to fix the *** accruals, tax codes were wrong, EDI feeds were a mess. I could go on. We were sold functions that dont work. We are in our third product manager and team trying to fix the product for us. The buzz word for Paylocity is we will need to escalate this issue and it takes weeks to hear back from the team Without a doubt we were oversold on the capabilities of the product . I have a *** just to work on fixing Paylocity. We have spent months trying to get the scheduling product to work, the product is t even close to what was represented to us. Extremely disappointed would be an understatement for Paylocity. Do yourself and company a favor and runPaylocity Corporation Response
09/16/2024
Hello and morning *****. I am sorry to hear the level of frustration that you have experienced up to this point. i would be more than happy to provide any additional assistance possible to help resolve any open items; by bringing in the necessary team members and help with escalating tickets. When you have a moment, can you please let me know if additional assistance is needed and if so, could you please send me your company Id and/or company name. Look forward to hearing back soon.Review from Marty M
1 star08/09/2024
Horrible company to work with. I am a solopreneur and have been with them for 4 years. I wanted to leave assuming I was on a month to month since it has been so long. Since my friend left several years ago who I signed up with I have been bumped around to all different agents that don't take care of you or really ever even check in with you. So I decided to switch companies. They charged me an early termination fee. Really? I am a very small business and I figured after the first year I would move to month to month. Nope. They said I signed a contract 4 years ago and the woman ***** in charge of it would not work with me at all. There customer service is horrible. There are so many better payroll services to work with like Paychex and others. DO NOT USE THIS COMPANY.Paylocity Corporation Response
08/12/2024
Hello. I apologize for the experience you've had with Paylocity. I will discuss with my leadership team to ensure we handle these situations better for future clients. Thank you for your feedback.Review from Bryan W
1 star07/09/2024
They make it very hard to get your money out of their HSA to another HSA.Paylocity Corporation Response
07/10/2024
Hello and morning *****,
I am sorry to hear the experience you have had with your HSA. If additional assistance is needed, I would suggest reaching out to the payroll contacts at your company and they can escalate your situation by using the following information;
**************
*******************************************If you choose to handle the situation yourself, you can use the information below to work with the necessary HSA team members;
**************
**********************************Thank you.
Review from Amy H
2 stars06/25/2024
Paylocity needs to get better.Implementation - the approach was great, the execution turned out to be a nightmare. Certain data functions previously setup were removed during a 2nd data export. Paylocity 'fixed' what was deleted but did not restore all parameters or criteria The implementation team did not always listen and missed some key information on how to process our shift differentials. During implementation, the team was almost too helpful in helping us with setup to the point we don't know how to do much configuration ourselves.The implementation team often ignored requests to review a function (e.g. PTO/SICK accrual methodology) and we had to scramble at the last minute to get them setup before go-live.Knowledge Base - great idea, too bad the links don't always work and you don't always get a good answer to help you process.Customer Service - Its been three weeks and I am still waiting for some team to make sure we can access the reports needed for PBJ in 6 days.I am on the third attempt to get the team to address issues with our 401k match that they "previously fixed."Paylocity Corporation Response
06/26/2024
Hello and morning ***,
I am sorry to hear this feedback regarding the implementation feedback and I will be sure to share with the necessary contacts for reference. As far as the open service items, I have already discussed with service leadership and other team members that are assisting. You should be receiving an update today regarding the status of the *** report and also, will be receiving separate communication to assist with the 401K quesiton/concern. I will be sure to follow up with your assigned service team to confirm these actions are done.
If additional assistance is needed, please call email into the ********************************** email, call into the service number ************ or reach out to the leadership contacts below;
Service team leader - *************************
Service manager - ***********************
Again, apologize for the inconvenience.
Thank you,
*************************
Project ******** **************** Support | ************************************
************
Office Hours 7AM 4PM CTReview from Tanya C
1 star06/19/2024
A SCAM OF A COMPANY. They took money for my FSA and are refusing to give it back to me even though I provided all the proper documentation and submitted it before their so called deadline. DO NOT REGISTER FOR AN FSA ACCOUNT WITH THEM.Paylocity Corporation Response
06/20/2024
Good morning, can you please provide a client name or ID that you work for and I can review? Thank you,PaylocityReview from Patricia N
1 star05/20/2024
Paylocity is absolutely the worst payroll services company I have worked with in my 25 years as a CPA. Other companies I've worked with are Gold Leaf, QuickBooks, Paychex, ADP, and Peachtree, Sure Payroll - all by far superior to ************************ was so inferior - never could talk to the same person twice. Could never discuss multiple problems at one time and there were so many! The website was not intuitive at all and when talking customer service reps it was obvious they were not expert at it either. The first two paychecks were calculated correctly and starting with the 3rd paycheck, they started deducting from net pay to the employee the employer's SIMPLE match. During the initial sales call, I was told they could pay the employer's SIMPLE match and the SIMPLE deferral directly to the investment company with each payroll, but with the first payroll, they told us they couldn't with the particular company we worked with, ******. The **2's were incorrect regarding the state wages (this particular company was headquartered in one state but performed work in two other states) and they couldn't seem to come up with the numbers to fix it (I had to fix it myself). Unemployment returns filed were incorrect, etc., etc., etc. We finally went to another service after only 2 quarters with Paylocity - it was such a mess!!!!!Paylocity Corporation Response
05/21/2024
Hello ********, I apologize for the experience you had with Paylocity. We value your feedback and will work with our internal service teams to improve the experience moving forward. If you'd like to discuss further, please don't hesitate to let us know.Thanks,PaylocityReview from Joe R
1 star05/16/2024
Do not use Paylocity! First, they have no test database to work with even before onboarding so everything you do is live. During implementation there is no one project manager to help you get your company up and going, instead the implementation team works in siloes and are not well versed in the service overall. They tend to just point fingers at each other resulting in nothing getting done. Setting up the ** accounts was a nightmare as we went through four implementation specialists to get this done. The first three were incompetent which has caused us issues down the road. They could not explain how their system was set up to work and didnt want to take the time to understand how ** accounts were setup and working. The implementation team did not make sure all the proper forms were filled out with the state so now we owe penalties because Paylocity was not able to properly file on our behalf. On top of that, Paylocity want to charge us more cash to refile. The implementation team does not care if your companies account is set up properly all they care about is if they were able to process two payrolls. Once that has been accomplished, they consider implementation over even if there are all sorts of remaining issues. Unfortunately, when they hand you over to an account manager it is even a worse experience. First, there is no hand off from the implantation team to the account manager. They just move you over tell you who your account manager is and any remaining issues the implementation team is supposed to take care of. This does not happen though instead the issues just sit out there not being addressed. You must bring the issues up with your new account manager and then they create a new ticket. We have also had four different account managers in the six weeks since we left the implementation team with only one be responsive. If that is not enough, the Paylocity reporting system is horrible. When we run reports there are duplicate payrolls in the database.Paylocity Corporation Response
05/17/2024
Hello sir,
Sorry to hear this is the kind of experience that you have had. If you would like to share with me your company name / company ID; I will be more than happy to reach out to the necessary contacts to make sure your items are addressed.
Please respond back with the requested information if you would like to move forward.
Thank you and look forward to hearing back.
Review from Johnny V
1 star05/13/2024
This is a horrible company your app has not worked in over 6 maybe 7 months and the website is no better if you're thinking about using paylocity save yourself and your employees a major headache and go with ADP or another company paylocity it's like a bunch of children trying to run a company horrible horrible horrible companyPaylocity Corporation Response
05/14/2024
Hello and afternoon,
Sorry to hear the kind of experience you have had with the app. Unfortunately, we do not work with the employees directly due to security protocol but if you have your company Id; I'd be more than happy to do some additional research and then reach out to the necessary team members on the client side.
Look forward to hearing back.
Thank you.
Customer Review Rating
Average of 43 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.