ComplaintsforEast Side Marine
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Complaint Details
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Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a boat package from East Side Marine in July 2023. There were several issues with the package (wrong seats, wrong motor ordered) but those were resolved. The package included the purchase of a fish finder. Upon reviewing, the fish finder I purchased/paid for was not the one that I was given. The item I paid for was a higher model. I went into EastSide Marine in March 2024 to discuss. I was told that they would give me a refund upon sending the fish finder back to their vendor as they agreed that the one I paid for was not what I received, and had paid a higher amount for a lesser model. I have checked in multiple times since March and have been told once they get their refund I will get mine. At this point, the fish finder has been sent back to their vendor. So now I not only DON'T have the item, I have yet to get the refund. The person I have spoken to the whole time is named **** and the last time we spoke on the issue was 08/28/2024. It is almost September, which is 5 going on 6 months and I would just like the refund which is between $500-$600.Customer response
09/06/2024
We received a refund from the business on 08/30. Complaint has been resolved. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.