ComplaintsforFWP Construction
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Complaint Details
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Initial Complaint
12/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On or about 21 September 21, I ***** ** ********* hired Mr. ****** ****** (Contractor/CEO) F.W.P. LLC to provide a new look on my kitchen cabinets and add glass to (4) cabinet doors. He was to sand down all the cabinets and paint all the cabinets semi-gloss white (this included the center Island and study desk) and install a countertop in the basement. He informed me the project would take a week, however the project was completed in 4 days. He took the measurements and diagram, which I learned later it should have shown to cut the countertop into three section verses one piece. This resulted in Mr. ****** having to cut the countertop on 3-4 different times to take it down into the basement. During this process damage was done to my walls, staircase, and spindles. I should have confronted Mr. ****** with some concerns I had with the way he sectioned off the kitchen (plastic tarp) and used my fan that he placed in the window to redirect the dust out the kitchen that was completely ineffective. He used only one coat of paint that bleed through the cabinets and very noticeable, installing the glass was a disaster the glue spatter on the glass beyond the frame, there were cut marks on each glass door cabinet very noticeable, different parts of the lower cabinets were partially finished. I did a visual inspection, and we addressed some flaws. He advised me, he would come back and make the necessary correction. The project total cost was $6,200 and paid in full. Over the course of weeks/Months, I’ve texted and left voice messages to Mr. ****** on numerous occasions addressing my concerns, he has yet to contact me. I subsequently reached out to his cousin (*******), who referred me to him, and I discussed my concerns with him. He came over, looked at the finish results and agreed the work was completely unacceptable. I asked him for assistance in reaching out to his cousin or provide a current address to locate him. He eventually called me back a couple of weeks later, adv
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.