ComplaintsforGroundscapes and More LLC
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Had groundscapes and More, *********************** and his team do some **** removal, ground scaping and replace my Pool liner, and replaced my pool pump . this work was done at the beginning of May 2023. On approximately July 4 2023, my wife, ***** and myself noticed a sharp pointy rock under the liner on the shallow end of our pool close to the side of the furthest skimmer from the pump. Concerned that this could hurt someones foot, or at the very least cause a tear in my new liner, I reached out to ***********************, owner of Groundscapes and more via text message on July 9th. Advising him of what i thought was a rock. he replied immediately asking "who is this" and then shorlty after followed up with "And its most likely not a rock, the pool krete sometimes rollsup when liner is installed and you can push it back down with your foot". I replied back to him stating my name and address and that i tried doing as he advised and that its too hard to push down and I did not want to tear my liner. He replied that he was out of town for a few weeks and that he would try to get someone out to take a look at it.Monday July 31- sent new message to *********************** advising ***** has yet been out to look at pool. Which is verified because my back gate only opens from the inside, so ***** could have entered.Aug 3rd and again on the 4th - Sent the same text message as above. Both met with no reply Week of Aug 28-Sept 1 2023 - My wife has sent a couple more text message to ***** via his personal number as well as emailing his company address. No response from any attempt to contact him
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.