ComplaintsforSymbria
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Complaint Details
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Initial Complaint
01/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
There is an overpayment of $56.49 due to the way their billing is done. I first emailed in December and did not receive a response. I then called December 26, 2023. I left a message, no call back. I called back again on January 16, ****. I told them to either issue a credit to the credit card company in which this was paid or send a check to *********** of *********************" and be mailed to my address in **********, or mail it to the ******* address that is fine, I did not receive anything. i CALLED AGAIN ON January 24, **** I left a message with the reason I was calling and asked for a call back. AGAIN. NO CALL BACK!I called back on January 25, **** at 1:34pm. Again, left a message. No call back. So here I am...A refund is due!Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
date of transaction 04/28/2023 We were working through a company called Empowering to provide home health for my disabled son. ******* contracted THROUGH Empowering. I fired Empowering in March and created my sons new medical team. Symbria is now trying to charge me $682 for medications that I have never received for my son. On April 2nd, our scripts were filled through our NEW doctor via ******** For 3 months I have tried to work with them explaining that WE NEVER RECEIVED THEIR MEDICATIONS. Instead of working on mending the situation, they are now DOUBLING what I owe (originally the charge was $330.23 The new statement now reads $682.54
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.