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          Backyard Living, Inc. has 1 locations, listed below.

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            Business ProfileBackyard Living, Inc.

            Pool Contractors
            BBB accredited business

            Contact Information

            825 School St.

            Washington, IL 61571

            Visit Website
            (309) 698-7665

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/1/2013

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We offer in ground and above ground pool installation and services. We also have a showroom with hot tubs, saunas and outdoor furniture.

            Products & Services

            Swimming pool installation and services. Latham pool products. Master Spa hot tubs and services. Pentair Products and Services

            Business Details

            Location of This Business
            825 School St., Washington, IL 61571
            BBB File Opened:
            6/18/1996
            Years in Business:
            35
            Business Started:
            1/1/1989
            Business Started Locally:
            1/1/1989
            Business Incorporated:
            5/31/2017
            Accredited Since:
            3/1/2013
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Pool & Spa Doctor
            Business Management
            • Ms. Ann Godwin, Owner
            Contact Information

            Principal

            • Ms. Ann Godwin, Owner

            Customer Contact

            • Ms. Ann Godwin, Owner
            Additional Contact Information

            Fax Numbers

            • (309) 699-4446
              Other Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a pool contractor

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            we put a $18,000.00 down payment on a pool 01.01.22 and was told the install could be scheduled for late spring. The pool was a return and was in stock, so we would not have to wait on the install. We had to coordinate landscaping and fence install, which is set for May 9th. When we contacted ***, the salesman at Backyard Living we were then told the pool install would be late summer or early fall, which is not what we were told or we would not have purchased the pool. We would like to have our down payment refunded, as we cannot get a set date for the pool install...we have asked several times. We were lied to over and over and they are telling us they cannot give us a date for install, which is no way to run a business. I have text messages stating they could get us on the list for late spring, which would be May/June time frame. Dealing with the owner **** is not at all helpful, as he would not listen to us. The text messages for install are attached for reference.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            trina i.

            04/08/2022

            put a down payment on a pool and was told they could get us on the install list for late spring 2022, per our salesman. Now being told late summer or early fall. Do not deal with this company, as all they do is lie to you to cover their selves. They will not give us a date for our pool install for a pool that was in stock and returned to them...keep getting the "we can't give you a date due to weather", they sold the pool we bought to another person back in August 2021, but was returned by that purchaser and had to have an install date at that time, which they could have given us...but no date for us. Dealing with the owner is impossible. We have text messages from the salesman stating he could get us on the install on the list for late spring but they seemingly just forgot those text messages and call you a liar. We have to hire an attorney to resolve this problem, as we foresee a 2023 install date but do not know, as we cannot get an install date. They want your money for a pool sale but do not want to follow through. If our could give zero stars I would.

            Local BBB

            BBB of Central Illinois

            More Info on Local BBB

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