Customer ReviewsforFIDELITONE

No communication and no show on delivery date. Rescheduled for following week, again no call/text about when they would arrive the day prior as stated. They called 5 before arrival , then refused to bring the product in the house. They took the product and left . I will NEVER use this rude horrible company again or purchase from anyone who uses them

Hi ****! I apologize for the inconvenience surrounding your delivery experience. I understand your most recent experience included non-delivery stemming from the team being unable to move existing furniture in order to place the new item. We do provide delivery day expectations at the time of scheduling and in the subsequent pre-delivery communications. However, I am sorry for any confusion that occurred and will review these communications to ensure clarity moving forward.

The most aggravating experience I could have imagined. I made multiple orders with Pottery Barn, ******** Sonoma and ******** in August. Unfortunately, I was unaware they use a third party, Fidelitone, for their delivery service out of *********** (delivery location is *****************). Items that arrived at the ********************* in August, September and early October are not being released due to their rules. They point the finger at ************, and Pottery Barn points the finger at Fidelitone. Regardless, the system is broken, no one has the authority to fix/escalate it, and the customer ends up not receiving the products within a reasonable time frame. But what is most important in this review to understand is this: even for the items on one order that were "released" to deliver, the earliest date Fidelitone gave me was nearly 8 weeks later. What company operates with an 8 week delivery time on products bought and paid for by the customer just sitting in their warehouse? It is insane and shameful that Pottery Barn contracts with such an unreliable company - Fidelitone.

Hello Ms. ****** I apologize for the delays you experienced with your delivery! I do see that there was a lead time of 3 weeks from receipt of your order in our warehouse to delivery date which I show to be yesterday 11/6/24. I appreciate your review and feedback, it will be reviewed with our team to encourage improvement in this area. If you have any additional information, questions, or concerns please do not hesitate to reach out to our Customer Support Team (Phone: ************).

Out of St.Louis delivery this trucking company was used to deliver a Sealy (********-Sonoma) mattress set ordered from **** club online. The delivery driver was great. Not so much his assistant. The man was drunk asleep. When I finally banged on the truck door, he got out staggering and wreaked of alcohol. My aged husband had to help with setting up the mattress. It was the worst delivery experience ever. Unfortunately, a lot of reviews indicate that several well known brands use this service. So, now were very skeptical of ever ordering furniture, etc. from any of these companies.

Good morning,I apologize for the experience you had with your delivery! I was able to locate your order and have shared your report with our delivery supervisors for internal review and action. If you have any additional information, questions, or concerns please do not hesitate to reach out to our Customer Support Team (Phone: ************).

How is this company still alive? Disaster delivery experience with these fools now 3 times in the same year 2024. Started when they broke a media console, had to deliver a replacement one. Then, just this past weekend they were supposed to deliver 2 dressers, didnt, only brought 1 dresser. Called them and they have no idea where it is AND they were rude to me about it! Completely unacceptable! Pottery Barn needs to cease business with these incompetent buffoons!

We apologize for the inconveniences you have experienced with your recent deliveries. In review of your most recent delivery, we were able to obtain an update from your place of purchase. They have advised that the 2nd dresser was on production delay but should be on its way soon. Once the item is received at our hub, we will contact you to schedule delivery as quickly as possible.

This place is horrible. They received a table I had ordered from ******* almost 3 months ago. The delivery date has been rescheduled 4 times for no good reason. I advised them on multiple occasions that I was moving and that my movers would come on May 1. Once again, the delivery date was changed to May 9. I had to call Pottery Barn who graciously gave me a refund. Fidelity has horrible ****** reviews for this exact reason. Someone ought to put a warning label on this business.

Thank you for your comments, we apologize that your shipment was delayed and not delivered timely. We see that a transfer request has been made by Pottery Barn so your delivery will be made to your new address as soon as it arrives. We sincerely apologize.

This place is a logistics nightmare and don't know how companies like Arhaus and Pottery Barn use them for delivery. Back in December 2023 we had an expensive custom bed that took 4 months to receive from Arhaus be damaged while delivering. It was still usable so we used it until a new replacement came in. Replacement was fine. Then I had more furniture that was supposed to be delivered tomorrow. Even received a text confirming time of day of delivery tomorrow. But just received a notice that it cannot be delivered tomorrow and I needed to reschedule for another week out. I called Fidelitone and was told it couldn't be delivered because someone couldn't drive the truck tomorrow and was told I could accept the next delivery date of 8 days away. No empathy. No trying to figure out how they could get it to me sooner. Just take it or leave it. When I asked about the process of receiving it before then I got even more attittude from the customer service rep and they even hung up on me. They even said there were other people they needed to help so they couldn't stay on the phone. If you cannot offer help or try to navigate a situation for a client you shouldn't be in logistics. Plain and simple

Thank you for your review, we sincerely apologize for the dissatisfaction in scheduling of your merchandise. We see that you contacted our office multiple times and spoke to several staff members; we will review the voice recordings and continue training for a better customer service experience.

How many negative reviews? How many failed customer service attempts? How much damaged furniture? Why does the *** not clamp down on poor excuses for companies! Look at all these reviews! This company should loose their ******* **** and ******** ****** contracts. They dont deserve business from high end furniture companies. Delivering garbage would be above the quality of this fly by night delivery company

Thank you for your review, we apologize for any inconveniences you have experienced with your recent deliveries. We will review all operating procedures with our staff to ensure a more successful outcome in the future.

Fidelitone is a logistics/delivery company that does business with ***********************/Pottery Barn, where I recently purchased a sofa online. Fidelitone is the company hired to complete the delivery. First delivery attempt was scheduled on 01/13/2024 between 5:30 pm and 7:30 pm. The delivery team never arrived that day (despite me waiting until 9 pm) nor was there any communication about our delivery. I called Fidelitone the following Monday AM (01/15) and was not given a reason why the delivery was not completed. I rescheduled the delivery with Fidelitone for 01/18 and was told that the delivery team would arrive between 7:30 am and 9:30 am. Again, the delivery team did not show up. I called Fidelitone and they then informed me that the sofa would not be delivered today because of a power outage at their ******* facility. Again, no communication until I called Fidelitone. I have had to take a half day off from work due to these delivery issues. A quick online search history for Fidelitone shows that it has received numerous complaints similar to mine. I called ******** ******/Pottery Barn to inform them of the delivery issues and they made a note of it and will compensate me partially for the failed delivery attempts. The **************** Team Member mentioned that he's heard numerous complaints about Fidelitone and noted my dissatisfaction with their unreliability and lack of communication. I believe that companies like this either 1) overpromise what they can do 2) have incompetent/unprofessional employees or 3) some combination of 1 and 2.

Thank you for your review, we apologize for the interruption and dissatisfaction with your delivery experience.

I placed a $7,000 order with pottery barn on 11/23/23. I contacted PB customer service inquiring about ***************** 1/4/24 and was told the sofa was ready for delivery. I then contacted Fidelitone and was told that since they were still waiting for an ottoman (which hadn't shipped yet) I could not get the sofa (which has been sitting in the local warehouse). Multiple calls to PB ("you are eligible for *****************) and Fidelitone (you are not eligible a split delivery) and escalation to PB management, I now have a delivery date for the end of January. This is unacceptable, and the Fidelitone customer service has been the worst I have ever encountered. I have had items shipped to me from PB for years and have never had any issues. Due to this experience with Fidelitone, I have placed my last order with PB. 

Thank you for your review, we sincerely apologize for the inconveniences and dissatisfaction with your delivery experience. We see that your merchandise was finally delivered in late January and we will work with our partners to confirm split deliveries so that this does not occur in the future.