32 Customer Reviews
Review from Larry M
5 stars11/05/2024
Rush heating and cooling outstanding service technician was was knowledgeable and very helpful. I would absolutely recommend this company.Review from Corey Coach Moe M
5 stars10/31/2024
Excellent Service. The companys follow up was great. The technician was on time and very professional.
Rush Heating and Cooling Inc. Response
11/01/2024
Thank you for your 5-star review!Review from Anthony M
5 stars08/30/2024
Excellent Service Technician took the time to explain what the issue might be and thoroughly explained what he will be doing. ***** was great .Review from Jeremy E
1 star07/09/2024
Extremely poor service from Rush ******************************************** They were the assigned vendor through American Home Shield for an AC issue; the technician came to the home promptly, but then called me multiple times to try to figure out how old the unit was. He then assumed (without opening the unit) that it required old refrigerant that would cost me $230/lb out of pocket. I asked that they open the unit and verify, and minutes later technician kept calling back repeatedly saying he needed me to approve out of pocket expense for 3lbs of refrigerant. Not appreciating the incessant calls and text messages, I called American Home Shield to verify, and they told me to not approve any expense without them first receiving the diagnostic report. Repeatedly told the technician to submit the diagnostic report to American Home Shield. As of 7/9, no report has been submitted and **** is being unresponsive. This seems like a shady technician/company trying to circumvent protocol or providing a diagnostic report but get a customer to approve out of pocket expense. Do not use this company!Rush Heating and Cooling Inc. Response
07/15/2024
Dear ******,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience caused during your recent experience with RUSH HVAC.
We understand your frustration regarding the technician's repeated calls and the issue with identifying the refrigerant type. Sometimes, the tags on the condenser unit can wear out due to sun exposure, making it necessary to check the compressor tag for the refrigerant type. The technician needed to verify your refrigerant coverage, which unfortunately only provided a $10 per pound discount.
We assure you that our intention was not to be fraudulent or circumvent any protocols. We submitted the required diagnostic report to American Home Shield (AHS) as per their protocol. However, due to a heat wave, AHS was experiencing significant delays in both phone and online authorization requests. We finally received authorization from AHS on July 10.
We have since added the necessary refrigerant to your unit. Please note that you have a 30-day warranty on the refrigerant and your work order, meaning you do not need to pay another service fee for this issue.
We hope your experience has improved since then, and we appreciate your patience and understanding during this challenging time. If you have any further concerns or need assistance, please do not hesitate to reach out.
Thank you, RUSH HVAC TeamReview from Antonio A
5 stars05/11/2024
I had a problem with my air conditioner capacitator. We reached out to other companies, but they were so expensive. We found RushHVAC. They were not only super affordable, but they also have great customer service, they were very professional. **************, was the one who helped us out. He was not only very knowledgeable and went into detail about about everything, but was very friendly. Nice guy overall. I would definitely be recommending RushHVAC to all my friends and family.Review from Alexis M
5 stars02/23/2024
I love the relationship I've built with RUSH HVAC, it is ran by a latino family own business. JC and ***** are very informative, they installed a new furnace and provided j manual to calculate accurate sizing. I will be using them as my go to HVAC company.Review from RICHARD SHEILA J
5 stars11/28/2023
We told him what the other company said was wrong He looked at the furnace and told us what he needed to do got the part and fixed itReview from richard c
5 stars11/07/2023
***** was very professional, politely answered all my questions and resolved my issue.Review from sandra h
5 stars11/07/2023
Technician was courteous. Called when he was on his way. Timely, explained what he did and the status of heating unit.Review from shameka g
5 stars11/07/2023
Very nice and knowledgeable. Gave me great tips for the future and showed me how to change my furnace filter.
Customer Review Rating
Average of 32 Customer Reviews
Contact Information
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.