2 Customer Reviews
Review from Andrew M
1 star07/22/2024
The dentist performed an uncovered dental procedure on my child without asking or receiving parental approval. They now claim my child called us and received approval. This is a lie. What is more absurd is the procedure would have been covered had the dentist waited 3 months to perform the procedure, but they did it anyway without checking the dental coverage. They are liars, they are notorious for providing you a cost when you leave the dental office and then sending you a bill for more after you leave with interest! Just horrible people.
DPD Smiles - Pediatrics & Orthodontics Response
07/23/2024
We explained to this patients mother over the phone that these teeth were supposed to be covered and insurance did not notice that they were different teeth, we are in the middle of helping file a narrative for this claim and following up with the insurance for the patient. Additionally, the patients in our office sign our policies and procedures knowing that we do our best to get the most accurate estimate from insurance but everything with insurance is always an estimate as they do not determine coverage until services are rendered. Patients are issuers 2 statement before finance charges are applied and have 30 days from when insurance payment or denial is issued before the finance charge is applied.Review from Yado T
1 star12/23/2022
They are very bad people to deal with . All they care is money. They are charging credit card with out informing about it. They charge you up front but returning money takes months and they are coming up with unknown charges. Dont ever go there!,
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