ComplaintsforDream Clean Car Wash
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of transaction: 02/06/2024 Time of transaction: 11:38am Wash Advisor: ***************************** Issue: Bait and switch I was asked if I wanted to purchase one month of car washes for $10. I was already paying $10 for the was so I agreed. Nothing else was mentioned by the person attending to the transaction. When I got home I noticed the receipt states that my CC will be billed $20 on a monthly basis. Authorization shall remain in force until I cancel by giving 7 days written notice to Dream Clean Car Wash.I absolutely did not get notified about this, there was no mention about a monthly charge to my CC. I called them asking them to remove me from their list and that I did not want them to have me on their monthly billing. They told me that I had to come in and cancel.Business response
02/28/2024
Good afternoon,
I do remember this issue with the membership. I will not argue if he was told or not I can not prove or dis prove it all memberships are explained to be reoccurring and I still hear back from them stating they were not told. how ever I remember this case because we do not issue refunds to customers who have used that current member ship with in that month twice as this was not the case at that time I asked ******* to have him come in to issue the refund not cancel the plan that can also be done over the phone with verification and this is was explained to him by myself. I will gladly issue a refund if he comes with the card used to purchase the membership.
Manager
*******************************
Customer response
02/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.