ComplaintsforLonsbury Garage of Angola

• Initial Complaint

  08/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September 29, 2022 our 2014 ***** Odessey was towed to Lonsbury Garage in ****** with flashing check engine lights. Lonsbury was willing to work with our extended warranty and we so appreciated their efforts on their part however the repair took 10 weeks and included them backing into a vehicle while in their garage. No rental was provided for us during this time. They did fix the dent but did not fix the paint touch up. Within 12 hours of getting our van back the van was driven 2 blocks and had to turn around because the check engine light was blinking again. By the time I returned to the edge of my driveway- 2 blocks, all power, steering, and brakes were gone. The vehicle was towed again back to Lonsbury garage. It was determined that THEY had neglected to do an oil change and antifreeze got into the crank shaft destroying our engine. 6 weeks later - a total of 16 weeks we got our van back with ********* replacing the engine. We were given a 90 day warranty on the engine. Note no rental was provided for us as they only had courtesy vehicles and they were too small for our needs with kids and car seats. In July we noticed some fluid on the garage floor. We knew it was past our 90 days so we scheduled it with another service garage. Thinking it was a water pump problem the mechanic began the replacement and found that our engine was cracked. It is his belief we got a bad engine. The vehicle was driven in normal circumstances and although it was past 90 days nothing out of the ordinary was expected of the vehicle. Lonsbury garage was contacted and they declined to help with the problem because we had a warranty. Our warranty refuses to cover cost because it is not a lubricanted part. We are no replacing the defective engine that they installed at our expense. Lonsbury Garage owes us some portion of the engine repair costs.

  

  Business response

  08/21/2023

  On 8/21/2023 at 10:38 I, ****************************, President of SDC Automotive LLC, called and spoke with ***. I advised I had not received any communication about the job being completed or that the extended warranty did not cover the repairs needed. I apologized about the entire situation and advised I will be sending a check in the amount of $3320.00 to cover the cost of the replacement engine. 

  The check was mailed out on 8/21/2023 and it is check number ****.

  Customer response

  08/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  We are greatly appreciative of their efforts to make the situation right

  
  

  Thank you.

  **** and *********************

   

   

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