ComplaintsforRoyal Construction Services, LLC
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/8/2022, Royal Contruction was paid $35K to complete and addition and renovate our kitchen. They began the project about two weeks before completing the foundation. On 4/9/2022, we found out that the addition that suppose to be 10 x 15 according to the plan was accually 9 x 15. The company rep mentioned nothing about this discrepancy when we met for payment the day before. On 4/11/2022, I called a meeting with the designer, architect and Royal. The company rep agreed to meet on 4/12/2022 @ 1:30pm. The Royal rep did not show up. The last work done on the structure was 4/23. The addition foundation, framing, roofing and wrap has been completed. Royal rep scheduled a meeting for 5/2/2022 to discuss the flooring installation. But they did not show up. On 5/3/2022, the Royal rep was text to cease from making any purchases for the project and was asked to provide copies of receipts for items purchased or ordered but not yet used on the project. There has been no response from Royal. So we have not been able to come to an agreement.Business response
07/07/2022
I am working with the homeowners now
Sent from my iPhone
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.