ComplaintsforSERVPRO of Bloomington
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a house fire June 29, 2022. Servpro was the company that our ******************** contacted. They stored the items from our home that were salvageable. Then They disposed everything that was damaged beyond repair. One of the items was an Electric Piano that belonged to my son. It was not damaged, thankfully, as it was extremely expensive and also very important to my son. He writes music and is exceptionally gifted. Several of the workers commented on how amazing it was that it was not damaged. Move forward 11 months (which is ridiculously too long), thats another complaint as well. And now, all of a sudden NO ONE has seen his Electric piano. I spoke with the Manager, all the way down to the plumber. And its just vanished. Serv pro refused to replace it. My son was crushed. And our homeowners insurance refused to replace it as well, claiming it was Servpros responsibility. Servpro was also paid to replace our appliances (Refrigerator, stove and microwave). However, when we moved back in, we had no appliances and had to purchase them ourselves. We should have been reimbursed every *****. We also had at least a dozen issues with Servpro and their poor quality of work. The amount of money they were paid is astounding! At the very least they owe us an Electric piano.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.