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Find a Location

Author Solutions, LLC has 1 locations, listed below.

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    Business ProfileforAuthor Solutions, LLC

    Book Publishers
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Author Solutions has advised BBB that consumers signing a contract with the company are agreeing to binding arbitration through the American Arbitration Association for any unresolved disputes.  For more information on the American Arbitration Association, please visit their website at https://adr.org.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.48/5stars

    Average of 46 Customer Reviews

    Customer Complaints

    113 complaints closed in last 3 years

    28 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/14/2010

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Publishing Services; Author Services; Marketing and promotional services.

    Business Details

    Headquarters
    1663 S Liberty Drive, Bloomington, IN 47403-5161
    BBB File Opened:
    10/20/2002
    Years in Business:
    22
    Business Started:
    10/20/2002
    Business Incorporated:
    1/9/2007
    Accredited Since:
    5/14/2010
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Balboa Press
    • Westbow Press
    • Palibrio
    • Author Learning Center
    • Abbott Press
    • Inspiring Voices
    • Content Distributors LLC
    • Responder Media
    • Booktango
    • LifeRich Publishing
    • Partridge Singapore
    • Partridge Africa
    • Partridge India
    • Archway Publishing
    • WestBow Press
    • Rutledge Hill Books
    • Uriel Press
    • AuthorHouse LLC
    • iUniverse, LLC
    • Xlibris, LLC.
    • Trafford Publishing, LLC
    Business Management
    • Mr. Eugene Hopkins, Global Director
    • Mr. Bill Becher, COO
    Contact Information

    Customer Contact

    • Mr. Eugene Hopkins, Global Director
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Customer Complaints

    113 Customer Complaints

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    Customer Reviews

    46 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kerry L

    1 star

    10/10/2024

    DO NOT do business with this company. I have published two books with them and they STOLE all of my book sale profits that I made from ******, Kindle and barns and Noble. They said that I had no sale from any of these organizations, but when I confronted them with the actual sales from these companies they said that they would put them in the next sales quarter, by passing the fact that they told me that I had no sales. I ask them to see the ****** reports so that I can verify the sale that I have proof of. They refused to show me. I have the actual email of them refusing to show me my own sales from ******. However when the second quarter came and went, they still had not given me my money from the sales. I had thousands of sales from radio and podcast interviews. I have the proof and they ignored it. So Im filing CRIMINAL CHARGES against this company for FRAUD,THEIFT AND EMBEZZLEMENT. Im contacting the local DISTRICT ATTORNEY, The STATES ATTORNEY GENERAL and THE **********************. This company is committed CRIMES. So if there are other authors who has not received any payments you need to join me in my filing of CRIMINAL CHARGES against this company so that we can shut them down for the FRAUD,THEIFT AND EMBEZZLEMENT that they are doing on the authors. They are fraudulent people stealing authors profits. So for people interested in publishing with this company you have been WARNED NOT TO DO SO! Author who have been scammed out of your money you need to join me in the prosecution of this crime ridden company.

    Author Solutions, LLC Response

    10/14/2024

    The reviewer was asked to provide proof of sales from Amazon so that we could verify if sales had been missed. The screen shots that were provided to us showed that the print book sale would reflect in the second quarter 2024, not the first quarter 2024, based on the order date and the two month lag time in reporting by our printer. We do not provide the reports from retailers or our printer to authors. Those reports include other author’s book information, which is proprietary information. Also, in this case, the order from Amazon was not printed by Amazon and therefore would not reflect on a report from Amazon, meaning even if we did provide reports to authors, the reviewer’s orders would not be on an Amazon report. The orders for which the reviewer provided screen shots are reported on his royalty report. Again, the print book was not printed by Amazon; it was printed by Lightning Source, which is how the order will reflect on the royalty statement. The 2024 royalties were directly deposited into the reviewer’s bank account that was provided so those sales have been both reported on the royalty statement and paid.

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