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            • RecPro

              806 S Division St Bristol, IN 46507-8983

              BBB Accredited Business

            Customer ReviewsRecPro

            RV Equipment
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            125 Customer Reviews

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            • Mary Beth Fainer

              11/10/2024

              My husband and I purchased a couch from RecPro in May of 2022 which cost us close to $2,000.00. Within the first 2 years 4 or 5 seat cushions had to be replaced because the threads broke. We gad another one do tge same thing but we're out of warranty but they'd sell us a cushion for $150.00 which we told ******** thank you. Just recently one if tge arms have started the flaking and peeling which was the problem with the couch that we replaced with this one. Of course we're out is warranty which is 2 years. They did offer us 30% off on a new couch. Why would we purchase anything more from them when *** couch we have didn't even make 2 years before problems. The new Suprima leather was supposed to be an improvement but us definitely not. The worst part is those in charge have to know that there is still an issue with this fake leather but obviously don't care. As a result we will never purchase any furniture from RecPro again and hopefully this review others from purchasing from them

              RecPro Response

              11/12/2024

              Thank you for sharing your experience with us, and were truly sorry to hear that the couch hasnt met your expectations. We strive to provide high-quality furniture, so its disappointing to learn about the issues with your cushions and upholstery. Your feedback about the Suprima leather is valuable, and were always working to improve our products based on customer input.
              We understand the frustration of dealing with issues just beyond the warranty period, and our team offered a discount in an effort to help. If you do choose to repurchase with the discount, wed be happy to include a complimentary leather conditioner and cleaner. We recommend using a leather conditioner, similar to how you would on genuine leather, to help prevent the fabric from drying out and keep it conditioned, prolonging the longevity of your sofa.
              Please know that were committed to quality and are continually making adjustments to enhance durability. If theres anything further we can do to help, please dont hesitate to reach out

            • James C

              11/04/2024

              It would appear that I was a bit premature in writing my last review. RecPro did respond and Shantel was very pleasant to work with. She asked that I provide a photo showing the shortage which I provided. I called the next day and they said they got the photo and confirmed the shipping address. not only did they sent the correct amount of membrane but they included a complete installation kit. At least I know I won't run out of glue. :-) It seems that the new ownership is attempting to correct the previous reputation that RecPro had. I'm now awaiting the arrival of the materials so that I can get it on and get my motor home out of the indoor storage that I took it too so that I could work on it regardless of the weather.

            • Nancy M

              09/12/2024

              We bought a **** knife sofa 3 years ago for $759.95. The product had 5 stars. My husband and I are retired and camp about twice a year. We barely sit on the coach. I noticed the middle seam on the seat was starting to come apart. I called costumer service and was told the warranty for the material was 2 years. But they could give me a 30% discount to replace it. Why would I buy another one when I obliviously bought a piece of junk? Barely used and falling apart. Very disappointed in a poorly made product when I thought I was buying a 5 star piece of furniture. I cant even give them 1 star.

            • John H

              06/28/2024

              Purchased fireplace. Unit was received with damage. Sent message via Recpro secure message. No response. Called, on hold *************************************************************************************** an email with pictures. I understand the pictures but no official warranty claim form? 2 days no response. I resend email and now at two days again with no response. I have attempted two additional calls, on hold 28 min before being disconnected, tried again, on hold 53 minutes then disconnected. This company seems to be a one and done as how would anyone that has received this level of service be a returning customer. Now I am out the money for two fireplaces. Stay away.

              RecPro Response

              07/01/2024

              We are deeply sorry to hear about your recent experience with our customer service. We understand how frustrating it can be not to get a response when you need assistance, and we sincerely apologize for any inconvenience this has caused.


              Upon reviewing your case, we discovered that there was an internal error in our communication. While a response was sent to your email inquiry, it was mistakenly directed to ****** in customer service instead of hitting the "reply all" button. This meant that you did not receive the intended response. We apologize profusely for this oversight and any frustration it may have caused.


              Please know that we take your concerns seriously. I have already reached out to the manager of our customer service department this morning to ensure that someone contacts you today to resolve your warranty inquiry.


              Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to correct this. If you have any further questions or need immediate assistance, please do not hesitate to contact me directly.

            • Michael C

              06/15/2024

              I purchased the Awning cover kit (SKU: RP-2053A) in order to protect my awning. The instructions assure that you can travel with them in place, as long as the included clips were installed properly. On my most recent trip, I travelled with everything in place as instructed and when I arrived at my location, the 1st of the 3 covers had come off at an unknown location. I never saw it fly off and did not find it on my way back. I contacted recpro to see if you could send me just one section but I was told that I would have to purchase them as a set of at least three because that is how they come. Well, since it was false advertisement that they would stay on during travel (and I never go over 60mph) I would think recpro would do what is right and break open a package of three to send me a replacement. How much would it really cost the company to have a happy customer and to do the right thing? If this company cannot accommodate me for something so minor, how can I will trust you in future business dealings?

            • Stephen C

              02/21/2024

              Very disappointed with RecPro, with an RV step which broke the 1st season of use, was replaced and broke again. Obviously an inferior and poorly made, defective product. I sent pictures of both the 1st & 2nd damaged steps, but by now more than a year had lapsed, so they used the 'past warranty" excuse not to honor their product! Lousy business practice! I will never shop or buy there again! I'd give them a "Shame on you" Rating, minus 5 stars!

            • Michelle H

              12/06/2023

              Ordered a 140 LB., jack ***** sofa from this outfit. My RV ended up going back to the dealer, had too many issues that was not disclosed when asked.I had the sofa a week and it was not even opened or even touched. It was still on the pallet and strapped down just like it came. I called Rec Pro and they said it will be ****** to ship it back to them. Nothing on their website says this or nothing on their website states the customer has to to pay all return costs. ********************** also told me they will be charging me a 200 re-stock fee. That is ****** total for a ****** couch, so I would get back ******.

            • Ken G

              07/24/2023

              Bought new awning fabric from them. Awning leaks all across the edge along the camper. Leaking right at the seam. Tried to contact customer service they don't care. Will never do business again ***

              RecPro Response

              07/25/2023

              I am so sorry that you are not satisfied with your product. We definitely stand by our products and if there is any product or manufacturing defect, we work on making that right with our customers. The email was vague so I'm not sure if this has been happening since you purchased several months ago in March, or only recently. From the photos you sent we are unable to see any damage on the awning fabric itself such as holes in the fabric or loose stitching. Since it is a universal awning fabric replacement another thought could be that the polycord may have been smaller than the slot in your awning leaving more room for moisture to penetrate, but it didn't appear that moisture was coming through the awning fabric itself. 

            • Dennis L

              07/07/2023

              Purchased a 2 person theater seat and within 6 months the seam in the middle of the left seat ripped out. I am of average hight and weight and only use the motorhome less than 10 times a year. I contacted Recpro and they sent a new seat no problem. Now just passed the warranty period and the same seam ripped out again and the whole theater seat is showing signs of wear. This time Recpro would not help with the problem. They are selling poor quality RV furniture.

            • Debra R.

              01/04/2023

              I paid several hundred dollars for a consul loveseat for the camper The left back on the seat has a manufactures defect.. The facing on the fabric is just peeling off to the touch Anytime you put pressure on the back and cause a wrinkle the fabric peelsThis is a faux leather fabric .Rec pro will not make this right and they suggested I order another seat back for another several hundred dollars or buy fabric from them and have it recovered, which will cost several hundred dollars. This is not from abuse or age and we rarely sit on it because it is in the camper and we only take the camper out once a year It is six years old, but has only been used one week a year for six years so that would be six weeks of use Im very disappointed that this company will not make this right The rest of the sofa is perfect and its just this one seat back that has the problem I will not be using this company again

            Customer Review Rating

            4.29/5

            Average of 125 Customer Reviews

            Contact Information

            806 S Division St

            Bristol, IN 46507-8983

            Visit Website
            (574) 848-0405

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/1/2017

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

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