Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 1, 2023, Restore Group and I entered an agreement to repair storm damage to my home, based on estimate done for my carrier, ******************** by their adjuster, *******************. After some minor adjustments ($400) for yard sign etc., the total was $17,795.79. I have paid 50% down, $8,897.89.The issue is that, while the repair of the roof and downspouts went as written, not so the cupola and weathervane.Line items 9 & 10 of the estimate clearly show the removal and disposal ot the cupola and weathervane. Instead, on June 17, 2023, with about 15 minutes advance notice, Restor sent subcontractor (?) to work on cupola. Only the copper roof was done, on a cupola that was written to be in trash. I immediately objected when I found what they had done. *********************** of Restor advised carrier would not pay for anything else?*** was contacted, but did not have estimate with him. When I sent him a copy of the estimate, he sent back a reply on June 20, 2023, Restor had this clarified. That night, I received a copy of an email from *********************** to ***** and ***** at Restort. he suggested that they repair the cupola. When I saw ths e-mail on June 21, 2023, I immediately sent e-mail to *********************** objecting. In his reply, he asured me that the cupola was being replaced. When I mentioned that the old cupola was in my sideyard, he said that they could take the old one away after they finished the cupola.On June 29,2023, with no advance notice, a subcontractor, ********* Painting, arrived to do the cupola. However, the old cupola is now on my roof, and nothing has been done to replace the weathervane!I would like for Restor to finish the repairs as originally written.Business response
08/03/2023
**************** has been personally contacted by our owner *************************** concerning the copper cupola on his home. It was custom fabricated and the top of the cupola was replaced. ********* painting was sent to paint the wood base of the cupola they were not the fabricator of the copper. **************** was unhappy with the replacement of the top of the cupola and was told by *************************** that another cupola that was prefinished and fabricated was ordered from a website. **************** said he understood this. His cupola has been ordered, its the second one and has been ordered from ***************. The wait time is 4-6 weeks for this to come in.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.