Customer ReviewsforRenewal by Andersen Midwest

******** came in yesterday and put 4 new windows in my home. The 2 gentlemen were very polite - made sure my house stayed cleaned and when they left it was spotless. My windows look GREAT! I am so happy with them. I felt they did an expert job. I am so glad I choose ******** and I highly recommend them to anyone who needs windows. Thank You!!

Bethany, thank you so much for the incredible feedback! We really appreciate hearing about your experience and we're thrilled to see how happy you are with the results! If you have any questions or concerns, please don't hesitate to reach out to us. Thanks again! We're super happy you're happy!

Lukasz and ******* were professional and answered all of my questions promptly. The install went very efficient snd smooth. After they cleaned up thoroughly and looked as though they were never here. Thank you so much to *** Chicago!

******, we're delighted to hear that you had such a wonderful experience! Thanks and welcome to the Renewal family :)

************ We had two windows installed, one rectangle, one round. And, they were very expensive. The rectangle install was ok, the round window a much different outcome. The window was over a roof on the second story, so we could only view from the ground, 40 feet away. The unfortunate thing is the installers did not mention there was a fit and finish issue with the install when they came off the roof. We had to call it to the attention of the project manager. Installers returned several days later, fixed the issue the best they could but, still not what we had a right to expect based on our initial conversations with the ** sales personnel. In fairness, we purchased a entry door for our finished basement, from ** several years ago, install was great and we love the door and the look. It too was very expensive.

*****, I am so sorry. I apologize for any inconveniences we have caused and I will have the management team look into this immediately. I promise that we will work tirelessly to turn this around for you.

**** and his helper, **** installed a sliding patio door at my residence. Their work was excellent and I am very pleased! I certainly recommend Renewal by ******** to anyone. ****

****, thank you for the wonderful review and kind words for the team! We're so happy to hear you're happy and we look forward to working with you again in the future!

Im 80 years old and a widow living on social security and I needed some new windows. I contacted them and they gave me an $11,000.00 for 5 windows. I gave them $5,794.00. That was back in late February or early March. They were supposed to install May first. Ive recently had some emergency needs and I called yesterday March 11 to cancel and needed my down payment back. They told me they would cancel but charge me $3,300.00. This is not right. Please check into this and let other people know how unfair that is. Thank you.

****, I'm sorry to hear that you had an emergency to take care of. I have forwarded your comments to the management team to look into the specifics of your order. My apologies again and I hope all is well.

This review is for **** who came to measure our windows and verify our order. **** was polite, informative and very helpful. Measurements and images were done quickly. This is the second time Renewal by Andersen is doing work for us. I highly recommend **** and the company as well.

*******, you're in *************** with ****! Thank you so much for trusting your newest project to ** and we look forward to installation day!

*************************** is the all time best customer representative. I am rarely impressed nor do I ever post a review, however, he is that incredible. What a complete gem all around. I cant say enough out him. Promote him now. That boys potential is endless. *************** go, we are rooting for you and we thank you so very much. It was an absolute pleasure to meet you.

CE, we agree - ****** is an All-Star! Thanks so much for taking the time to share this with us and we will make sure to let him know how happy you are :)

We had a bad experience with them. We had our six windows replaced year 2022 and I just remembered to write a review now. The ad was buy one window get one 40% off..get an additional $270 off your entire project. Minimum purchase of 4. The salesman sent this message on my cellphone. However, he did not even say the regular price at front so we did not know how much we will pay. So at the end, we were shocked of the total price we paid. We asked the salesman why it was so expensive and then he offered a 270-dollar refund to us BUT IT NEVER HAPPENED! Unfortunately, he got sick and resigned from the company. So I called the company where is our refund?? They said it is the responsibility of the salesman to give us the money. I mean, they hired this salesman and he is working under the company, Hello! They said they can't be held accountable. We still have his name and his text messages to us stored in the cellphone. Please take note of my review. This serves as a warning never trust right away a salesman's words and the company. You have to ask prices and percentage discount questions before you accept installation from Renewal by Andersen.

****, I'm not sure why this happened, but the management team will be reaching out to get this resolved. I'm sorry to hear about your experience with our team and we will get to the bottom of it.

****, I am so sorry, ************** team has looked into this and has mailed out your check. My apologies for the delay and the confusion. Please never hesitate to call ** if you have any issues in the future.

I've waited as long as possible to provide a review, but I'm now at the 2 year **** on my project and RBA just can't get it right. I've waited so long because there are many good well-intentioned people at the company. But lack of leadership and follow through just makes for a very expensive bad experience. To begin, their contracts are very one-sided and leave little protection to the buyer, and there's no negotiation, sign it or not. Given that they are the MOST EXPENSIVE in the business (and they have a well-designed product) there's an assumption that a high level of service goes along with it.Unfortunately, after the initial order, it's been an ongoing circle of factory and/or installer mess-*** followed by a meeting with a manager who apologizes and pledges to fix it. Each time is another 3-5 months wait followed by the one error they didn't check occurring (Missing or defective windows, incorrect or incomplete installs), the day of, and not before; and I each time taking off work to be available for them. For this most recent visit (visit #5) I took off work for the installer to come to show up and tell me he didn't have anything; the factory messed up again. (No phone call?). He fixed some trim work that he's going to have to remove later anyway and then left. I'm at a loss how to get this project done. The contract removed any rights I have and they are offering me little other than "Sorry we're a national company, you have to get back in line"; no refunds or discounts, no escalations, and no above and beyond. I really regret buying from this company.

*******, An experience like this is unacceptable. I am so sorry. I apologize for any inconveniences we have caused and I have the management team look into this immediately. I promise that we will work tirelessly to get this corrected.

The windows looks great! The installation went smoothly and the team was very professional!

*****, we're so happy that you're happy! Thanks for trusting your home to us and welcome to the Renewal family :)