ComplaintsforTech Credit Union- C.P.
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Complaint Details
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Initial Complaint
07/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Tech Credit Union practices unfair lending. A representative of Tech Credit Union ***************************** loan officer serviced me for a secured loan on my home that has ******* in equity. ********************* lead me on for weeks on end requesting all of my personal information i.e. taxes, check stubs, offer of employment, home owners insurance, home takes, mortgage statement, employment offers etc. She lead me to believe that I was going to get the loan and then denied me after getting all of my personal information on a weekly basis. This credit union needs to be stopped from practicing unfair lending when they know they have no intention of granting you a loan. The continually ran my credit score and brought my score down. I spoke with the loan officer each week and she continued to request proprietary information. It is unkown to me what the credit union will do with this information. Please investigate their lending practices and online reviews.Business response
07/10/2024
Please see the attached response from Tech Credit Union.Initial Complaint
11/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My husband requested a loan via phone with Tech Credit Union. The loan was made a consolidation loan which was not his request. The loan closed on 11/3/22 at the teller window in front of everyone. The agent told my husband that Tech would send checks to his creditors to pay off his credit cards. It is 11/16 and the cards are not paid. LPCs and interest is accruing and this is now a mess. Tech should be made to pay the extra charges that were charged after 11/3. Please help! Thank you!Business response
11/22/2022
The member's payoff checks were mailed to their current credit card companies per our underwriting guidelines for a debt consolidation loan. Two of the three checks have not been received/processed by the credit card companies. We contacted the members and as of 11/21/2022, we have placed stop payments on the items that were lost in the mail and have arranged for expedited payments via overnight mail. I apologize for the inconvenience this has caused and will continue to work with the members until the payoffs are received by the other financial institutions.
Thank you,
Vice President of Member Experience
Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I secured an auto loan with Tech Credit Union. I sold the vehicle and tech credit union received the payment of the loan on Nov 23,2020 and will not release the title of the vehicle until December 16th. I was informed that there is a 10 day process to release the title but they are holding the title for 15 days which doesn't allow me to collect the equity on this vehicle. It's unacceptable that the received a check for over $130,000 before thanksgiving and not releasing the title of this vehicle until December 16th.Business response
12/15/2021
****************,
On behalf of Tech Credit Union I would like to apologize for the delay in sending out the title to your paid off loan to the dealership. We received and posted your check on November 24th and the 10 day hold period ended on December 10th. Unfortunately our clerk calculated the number of days incorrectly. This has been rectified and instead of sending the title regular mail we are sending it overnight to the dealership as of this morning: 12.15.2021.
If you have any further questions, please contact me at *****************.
***************************
Vice President of Lending
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.