Customer ReviewsforEdmundson RV Sales, Inc.

Do NOT buy a camper from this place! When picking up our brand new $70k camper we noticed some discrepancies and noted them with the employee doing our final walk through. Which was after they did their "in-depth 200 different final checks", but didn't notice a crack all the way down the middle of the counter. Within 48 hours of taking the camper home two of our kids were injured because things were not properly put together in the camper. I went back to Edmundsons to note how many issues we've had and how many things did not work or were broken. That was in October of 2023. I've called, texted, and went in person. Somehow the countertop was never even ordered on the original pick up date. Every time I call I get routed to the service department and then nobody ever answers or returns my calls. Items that are broken or have issues:Half bath toilet doesn't seal holding no water, half bath sink leaks, trim over bunk bed fell off, kitchen sink faucet leaks, vents weren't properly screwed in, loft ladder wasn't secure and broke, a hole in the full bathrooms faucet, main bathroom toilet leaks, random pieces of wood just stick out from under our bed, trim above the master bed not secure, cracked countertop, blind covers not secure, electric water heat works about 50% of the time, no heat makes it to the master bedroom of the camper, the check valve in the holding tank pump for the city water doesn't work correctly and will overflow even when hooked up to city water, and the auto leveling system works about 50% of the time. When the auto level system does "work", the camper is still off level. The 5th wheel brackets were placed incorrectly, with improper spacing. It takes two people 20 minutes to install the 5th wheel into the brackets by beating/hammering it to set it into the brackets correctly. It takes a 4ft pry bar to get it out of the brackets to move it out of the truck. So not only did they sell us a messed up camper, but also screwed up our 2019 Dodge Ram.

Very poor experience. I was employed by this establishment if you want to call it that for 2 weeks. In that two weeks I had the hardest time even accepting the fact that it's ran as poorly as it is. My second day the owner had a meeting with me talking about how he hates ****** ********* and gays. He then proceeded to tell me how he wanted me to come to his house and move furniture for him on the clock. Was told they would "take care of me" because remind you they have 0 sales staff other than the sales manager. The fat receptionist who can't mind her **** buisness started alot of issues for no reason other than the fact that her IQ is lower than standards. But the owner being just as dumb as her fired me with out even having a conversation with me to verify whether or not what the ogre was saying was even true. Proceeds to take their sweet time with my check holding back $2000 in gross on a vehicle they didn't even touch in service. This company is untrustworthy and unprofessional to say the least. I will be reaching out to the BBB and the department of labor and file wrongful termination and hostile work environment due to the prejudice and racist comments made while employed. DO NOT SHOP HERE. You are supporting a biggot and putting money in the owners pocket while what little staff he has barely gets paid what they should. 0/10 stars. ***** EDMUNDSON call me if you wanna speak like men you coward. ??

I wish I had looked here before going to this place. We put 900 dollars down on a camper and thesalesman said it was refundable until they started prep work on the trailer. No prep work was ever started and the owner said the only thing he would do is give us a credit on a different trailer because they had startedprrp work on a different trailer to put on on the floor in place of the one we were looking at. We offered to accept a store credit instead of the credit toward a trailer but the owner refused. Also I called 5 times on different days to speak with the general manager and left a name and number and never got a call back. It is well worth traveling little further to avoid the poor customer service here.

We bought a2022 heartland gravity toy hauler. $90,000.00 in march this year. That was biggest mistake. We have used camper to times!! There were small stuff wrong a first all under manufacturers warranty. They keep camper 2months. Picked it up they said it was fixed!! We drove home opened door they had FIXED nothing!! Also not the ** didn't work!! Called again after much ******!!!!! They finally got it in 6 weeks later. Keep 2-3 week then said WE FIXED IT ALL!!!!! YEAH FINALLY!!! We take camper camping and not the ac quits again!!! Also the slide out cable breaks. They have it again. This place is a nightmare!!! Were out all that money and no one will do a thing expect keep it for months and do nothing We have got no use out of this camper and ******* over and its B**K IN THE **** AGAIN. This place is a JOKE.

Bought a 2022 travel trailer this Summer. Second time taking it out the window leaked. Been calling them since July. All we get is we will get back to you. This is almost the end of November. Still no word. Never buy from EDMUNDSON RV

I have been scammed by the service manager.After sales figured a purchase agreement my trade in would account for over 10k to the down payment of the keystone alpine. Knowing that I and my wife were living in it the service department refused to come and look at the trade at the site instead we had to hire a hauler to take trade in to their place to look at to confirm the price of the trade. Causing us to stay at a hotel .Then refused to give us anything for the trade like agreed in purchase agreement. I had no choice but to purchase new camper.Then after leaving the said business the new camper blew 2 tires within 5 miles.Edmundson refused not only to change the tire but not even loan me a **** ! This place of business is nothing but a bunch of scam artists especially the service department

Worst customer service experience ever! I am expected to pay thousands of dollars for a camper and I was not allowed to go back to the shop to learn how to operate it. The service man said only two people are allowed in the area to learn how to operate the camper. That's not fair when there are four adults buying it. I called and left messages and no one will return my calls. They ruined my entire day and my first camper buying experience! Terrible experience with this company!!!