150 Customer Reviews
Review from Robert P
5 stars07/05/2024
Excellent experience with *****, the investment counselor. Most professional, personable, accommodating, and provided the information and advice that I needed. An excellent employee, and I hope that you have many more of them of like caliber.
INOVA Federal Credit Union Response
07/08/2024
Thank you, ******, for sharing your experience with us and all the kind words about *****! We're glad to hear he exceeded your expectations, and we appreciate the trust you have placed in him and INOVA to help support your financial needs. Thank you for your business!Review from Carolyn D
5 stars06/20/2024
I have had nothing but an excellent experience with this company!The customer service is amazing always professional and helpful!INOVA Federal Credit Union Response
06/27/2024
We are so happy to hear this, *******! We take much pride in the service we provide, and appreciate you trusting us with your financial needs. Thank you for your business!Review from Marion J
5 stars06/19/2024
***** was great helping me out . He solved all my problems today.INOVA Federal Credit Union Response
06/27/2024
******, we are happy to hear you had a great experience with *****, and appreciate the kind words you shared. We appreciate your trust in us and and your business!Review from ANGELO R
5 stars06/14/2024
First of all, since Ive been with INOVA, I have received GREAT ???? service. With every single representative, *** received nothing less than GREAT SERVICE. Im treated with respect and the responses to all my needs. Dont get me wrong. Im not just saying this to butter up to anyone. When it comes to my money business, Im very serious because its my livelihood to me and my family needs. ** just adds to all of this GREAT SERVICE ??!!! I just pray ???? that I dont wake up and find out it was only a dream ??.I have dealt with banks that treated me like a number. Also with other credit unions which I prefer over any bank, are second to INOVA.I thank you all for your professionalism and continued GREAT SERVICE!!!Thank you so very much!!!??INOVA Federal Credit Union Response
06/17/2024
******,
Thank you so much for this amazing review of INOVA and CJ! We are grateful for the trust you have in us to help support you and your family's financial needs, and your kind words about the service we provide mean so much! We look forward to continuing to serve you throughout your financial journey, and we appreciate your business!
Review from Jon B
5 stars06/12/2024
The associate was very considerate. She made sure that I was taken care of and informed of what steps were to be taken. She did a fantastic job in staying in contact with me throughout the process.INOVA Federal Credit Union Response
06/27/2024
Thank you, ***, for your kind words and for your business! Your trust in us to support you throughout your financial journey means a lot, and we look forward to continue working with you in the future!Review from Angela C
5 stars06/10/2024
****** was super helpful and kind. I would reccommend INNOVA to everyone.INOVA Federal Credit Union Response
06/27/2024
Thank you for sharing your experience with us, ******! We appreciate your business, your kind words about ******, and for recommending us in the future. We look forward to continuing to serve you!Review from Brenda C
5 stars06/09/2024
Thank you ***** for the excellent customer service! She was amazing, she explained the whole process to me and stayed in contact with me thru text and emails. with my busy schedule and she made it work making it a fast & smooth process. I will definitely recommend INOVA.Thank you *****, i give 5 stars!!INOVA Federal Credit Union Response
06/13/2024
Thank you very much for your feedback, we're so glad that we were able to provide you with a great experience!Review from Abraham W
5 stars06/06/2024
I am absolutely impressed with the professionalism of these fine folks and the fact they are willing to bend over backwards to help their customers.I am a Lifetime customer without doubt.Well Done!INOVA Federal Credit Union Response
06/07/2024
Thank you, *******, for sharing these kind sentiments about your experience! We are very proud of the service and solutions we can provide our members, and so glad to hear how pleased you are with the help and support you received. We appreciate your business!Review from Patricia Y
5 stars06/05/2024
Excellent customer service! ******* was awesome! He helped me and explained the entire process of refinancing my car. He stayed with me throughout the process and even texted me to let me know when to expect e-mails that would need my immediate attention. 5 stars!! I will definitely be recommending INOVA to friends and family.Thank you, *******!!INOVA Federal Credit Union Response
06/06/2024
Thank you, ********, for taking the time to share your experience with *******, and for trusting us to support you throughout your financial journey! We take much pride in providing solutions and support that are the right fit for our members, and we are so glad to hear you are pleased with how everything was managed throughout the process. We also appreciate any referrals to family and friends you send our way!Review from John T
5 stars05/30/2024
Excellent customer service provided by *************************** when opening share certificate. Communication was top notch. Definitely will be working with Inova and ***** for future needs.INOVA Federal Credit Union Response
06/10/2024
Thank you so much for your positive review, we're glad that we were able to provide you with an excellent experience!
Customer Review Rating
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