Customer ReviewsforOld National Bank

. As I looked more closely at those payments they withdrew, I am near in shock how they at times, several times in the past 8 months or more, I have been charged $80 of interest, over my principal payment?This being an extra $50 more interest or more than they credited me for my principal payments. Example" $80 interest, principal, $30. Approximately. Or even, an extra interest charge now, at $80 more than the principal paid. This is just strange. I thought, and I do believe I am correct, for almost every month in the past year, the difference in those monthly interest charges was only $25 or so, over the principal amount?. Wow, now --have they changed these figures long after the figures I "thought" I saw in those past several payment months--I see something shockingly different? How can I now see charges of a difference of $80, over, the principal payments? Again, *do they have the authority to reach back into your checking account and change those interest charges? *What is going on and how can they charge the extra $50 or more, now, than they charged a full year ago or even longer than a year? It disturbs my common sense to find this mess. A mess of higher charges with NO explanation given to me, by phone or any email. Nothing? They goofed before--you can check that yourself--so why not again? The answer for this seems to be quite disturbing? At least, respect your reliable paying customer with some scrutiny when you must or do charge those extra $50 charges of interest Is this all covered by Old National robots? Even if so, I see no excuse. [again] I cannot be expected to watch every dime and dollar to be double checked for accuracy of where they go and if those figures are correct?. I am not the professional here. Now, I have to wonder, just who is governing my Equity loan to ensure me they are doing their best to conduct themselves in a professional manner? Thank you, Thomas * ****** 

The Homewood branch is extremely racist ! I was told “we don’t fax for our customers” Blatant and overboard……It’s ok to fax for other customers as I’ve witnessed it…..just saying it’s time to close my account

Absolutely Disappointed!!! The bank I used for 20+ years (First Midwest Bank) was bought out by Old National and I have been disappointed from the beginning starting with the transition. My most recent experience shows me that are NOT concerned with the clients as much as they claim to be. I am STILL waiting on a “provisional” credit for a dispute with Amazon that I called to report as soon as they opened on Thursday, June 20th. The gentleman I spoke to treated me as if I was stealing from Amazon when I told him I was disputing the full amount of $592.12 as Amazon customer service had instructed me to do! Instead he was adamant about only making the dispute amount for the total amount of the transaction less what I actually did purchase ($10.98 worth of product). I was initially told by this person that this credit for $581.14 would appear in my account that night after close of business. By Saturday, June 22nd I still had not received the “provisional” credit. From what I understand and from past experience with First Midwest Back, a provisional credit is a credit given to your account same day (at least it had always been whenever I had to file a dispute with First Midwest Bank) provisionally while the dispute is being investigated. I was told by the representative that I spoke to on Saturday this credit could take from 2-10 business days to be credited to my account. This is the same about of time that the 1st rep told me it would take to complete the dispute! So basically they have no intention of giving me my money back until they complete the dispute. This transaction caused me to have insufficient funds for which I was also charged an overstate fee from the back who they also won’t credit until they complete the dispute! I am furious with them! I would have been better off requesting the refund from Amazon instead of my bank becas they say it only takes 3-5 business days to process the refund. Either way I’m short almost $600 in my account while I wait! :(

One of the most ridiculous loan policies I have ever heard of. Took out a 3-year loan with autopay and never had a late payment, rejected, payment, etc. Evidently, they do not take the final payment out via autopay and you have to physically call in to process payment, after you receive a collections notice for $192, of course. Now my credit report is at risk and if I did not check my account balance to verify it was satisfied, I never would have known. Absolutely ludicrous.

Worst bank I have ever dealt with. Working on my dad's estate, was told I need to have the court papers showing my brother and I are executors. Present papers from the COURT, signed, sealed, stamped what have you. I then am told that Old National Bank legal department has to review this document. Seriously, you don't trust the courts. You have had the paperwork for 3 days now and still no response back. We have called, left messages and it seems like you are just trying to keep us from moving our money where it will actually grow. Trying desperately and kindly to get this resolved but enough is enough!

My complaint is not huge but it’s relatable to fellow customers. I had two issues that I thought would be understood. My account was overdrawn for two reasons. First I paid my NIPSCO bill and was told the date it would be withdrawn but it was done early which set my account up to be given the fee. Second is that I went to the gas station and purchased gas and snacks. I had a refund coming from the gas station because my gas payment off the card exceeded the amount of gas I purchased. When I went back into the station and requested my refund, I was told that the refund was to be put back on the card and they don’t give cash back. The issue is that when I received an alert about the over draft, the overdraft fee was more than or close to the amount it was in the negative. I sent a email requesting a waiver of the overdraft fees. The two issues were not my fault but I’ll take responsibility since it was my account. I believe that the over draft fee is given if the overdraft is more than $25.00. I believe my account was overdraft at 30 dollars. Discretion could have been given but apparently they either didn’t care or didn’t read the email I sent. I am a disabled veteran and I don’t think the bank cares about the customers more than the money. They don’t understand how 30 dollars fees effect people who’s main income is SSDI. Yes I knew the policy but a policy shouldn’t be put in place without considering what can happen when cases like mine come about. I get updates on my account but don’t believe I get notification's about overdrafts. In the 17 years I’ve been with this bank I’ve had issues only a few times and this is not the first time that this has happened. It is the first time I’m considering leaving. The staff is always nice and when I request a lollipop in the drive through they give it. I don’t qualify for the overdraft protection due to my bills from my second transplant. They don’t consider these issues when they make policy. I’ll pay the money and pray.