ComplaintsforEPackageSupply, LLC
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
2 weeks ago.we are wanting a refund for the twenty dollars. We order some buckets and it said 2 shipments would 40 dollars shipping. We'll it came in 1 shipment. So we think we should get 20 dollars of the shipping cost back.Business response
11/06/2023
The customer placed an order on Amazon for two separate items, each with the shipping cost included in the subtotal for the individual item.
During the printing and processing of these orders, it was determined that the items could be combined into one shipment going to the same address, and it was processed accordingly.
The customer received one shipment and asked for a refund for the additional shipping. After reviewing the order details and actual shipments processed, we agreed and processed a refund to the customer for the additional shipping cost.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.