ComplaintsforBase Camp Leasing, Inc.
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 28th I placed a deposit on a property. The listing showed aerial photos of the property. There were two tree lines in a field highlighted in green. Upon inspection I learned that the tree lines had been removed from the property. I immediately contacted Base Camp Leasing to let them know of their error to receive a refund of my deposit. I was told this would need to be discussed with a supervisor. I have emailed **** and requested this conversation. I have received no response. Recently a new property has come up for lease and it clearly states the areas in green have been removed. They clearly incorrectly listed the property and did not include all pertinent information. They falsely advertised the property knowingly or by accident.Business response
08/30/2023
Base Camp Leasing makes it clear that the deposit is non-refundable. This is why Base Camp Leasing allows hunters access to the directions to the property so they *** properly inspect it before making a deposit. Landowners are required to notify Base Camp Leasing if there are any changes on the property that *** affect the description or marketing assets such as photographs taken on the day the agent inspected the property. We understand there is a high demand for hunting property and that quality leases don't last long when they are advertised. This does not however negate our policy of a non-refundable deposit to hold a property for inspection. Please see the attachment that shows screen shots of how hunters can get driving directions to inspect the property. In addition, once a hunter clicks on "make a deposit" to hold the property, please see the agreement that a hunter must check to acknowledge it is a non-refundable deposit. At this time there will be no refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.