ComplaintsforStucky, Lauer & Young, LLP

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have received a total of THREE different balance discrepancies from a balance I owe and they are refusing to give me itemized statements showing how much I owe and to where. They are garnishing my wages even though Ive been making payments to the Clerk of Courts instead of their business and ******** Young is not providing accurate balance information and I feel like they are overcharging me. My initial balance was $549.37. Since then I have made a $50 payment and 3 $75 payments and my balance should now be $274.37. ******** Young is reflecting that my current balance is $423.98 which is insanely inaccurate. She also will not provide a payment history for me. Legally I have a right to that. I complained about her being rude and condescending and ever since then she has been purposely difficult to work with. I can email and attach all of my payment receipts and all of the pay information. The clerk of courts website has the CORRECT balance information outside of the initial $50 payment I made to the law office. I need a detailed itemized pay history and statement on my balance because I dont want them garnishing incorrect amounts out of my pay.

  Customer response

  08/02/2024

  I WILL BE ATTACHING 2 SCREENSHOTS OF PHONE CALLS I'VE MADE TO THE COMPANY. THE FIRST ONE BEING MONDAY 7/29 AT 1:11PM. THE RECEPTIONIST TOLD ME TO LEAVE A VOICEMAIL FOR A WOMAN BY THE NAME OF ***. I DID. PRECISELY IN HER VOICEMAIL IT STATES THAT THEY WILL CALL YOU BACK IN 72HRS ***. I NEVER RECEIVED A CALL BACK FROM *** REGARDING THEM PURPOSELY GARNISHING MORE THAN THEY SHOULD ON MY PAYCHECK. I THEN CALL AGAIN TODAY AT 2:30PM REQUESTING TO SPEAK TO *** DUE TO HER VOICEMAIL STATING SHE'LL CALL BACK IN 72HRS AND IT'S BEEN OVER 72HRS. I AM THEN TOLD THAT I WAS PUT ON THE "DO NOT CALL" LIST BY THEIR COMPANY BECAUSE I HAVE AN ATTITUDE. I NEVER ONCE HAD AN ATTITUDE IN EXPLAINING MY SITUATION AND INQUIRING ON WHY THEY ARE NOT HOLDING UP TO THEIR BUSINESS PRACTICES. ******** YOUNG STILL HAS NOT PROPERLY OUTLINED HOW MUCH I OWE TO THEM AND WHY SHE SUBMITTED AN ORDER IN TO GARNISH ALMOST $200 OUT OF MY PAYCHECK MORE THAN SHE SHOULD. I WAS TOLD THAT WHATEVER OVERAGE I HAVE WILL BE REFUNDED BACK TO ME. I THEN ASKED FOR THE PROCESS OF SUCH AND IF IT CAN BE EXPLAINED. *** THEN STATES "THE GIRL WHO WORKS OUR BOOKING IS VERY GOOD AND SHE WILL REFUND YOU YOUR MONEY". I THEN ASK HOW AND AM REQUESTING IN WRITING THE PROCESS OF HOW MUCH I'M REFUNDED. I TOLD THEM THEY ARE ABUSING THEIR POWER AS A ********** AND LEGALLY I HAVE A RIGHT TO SUCH INFORMATION. *** THEN SAYS "U HAVE AN ATTITUDE-HAVE A GREAT DAY" AND HANGS UP THE PHONE ON ME ENDING THE CALL. THE RESOLUTION I AM SEEKING #1 IS A DETAILED WRITE UP OF MY ACCT BALANCE AND OVERAGE (INCLUDING THE DAILY INTEREST AND AMOUNTS). EVERYTHING NEEDS TO BE ITEMIZED. AS A BUSINESS, THEY ALSO DO NOT RESERVE THE RIGHT TO IGNORE MY REQUESTS AND CALLS AS A CONSUMER. I NEVER ONCE RAISED MY VOICE OR USED PROFANITY. #2 I ALSO NEED IN WRITING THEIR OVERAGE PROCESS AND HOW IT IS WORKED. THEY ARE PURPOSELY NOT TELLING ME ANYTHING AND WITHHOLDING MONEY I AM OWED BECAUSE I KEEP COMPLAINING REQUESTING THEM TO PROPERLY DO THEIR JOB.

  Business response

  08/08/2024

  We have responded to all of ********************** inquires,including detailed explanations, screenshots, highlights, etc.  See 07-24-24 and May Correspondences with Debtor attached.  Yes, the balance on her account will change.  It goes down when payments are made. There is 8% interest, per annum, running on the unpaid principal. On July *******, the Court entered a Garnishment Order against ************************ wages, for the balance due as of that date.  ******************** complicated things by making additional payments AFTER the Garnishment Order was issued.  And is then complaining that her employer is following the Court Order and deducting what it needs to deduct per the Court Order.  I explained in my 07/24/24 email, that the Court Clerk holds payments for ***** days before they turn them over to us.  We cannot give ******************** credit in our system for those payments until we actually receive them in our hands,as there is no guarantee they will be turned over to us.  IIf our office ends up receiving an overpayment on her account (which is likely, since she made extra payments) we will refund that over payment to her as soon as we receive it from the Court.  If the Court receives an over payment on what it shows at the balance, the Court will refund payment to ******************** (after it holds the payment for ***** days to ensure that it clears). If ******************* truly disputes the balance in the matter, the proper place to handle this is in her Court case.  I did instruct my staff not to speak with *******************, per her request.  ******************** demanded that I never let any of my staff ever speak to her again.  I was out of the office from 7/19 to 8/5.  Despite that, I responded to ************************ emails.  My staff ended up talking to her on 8/1, because ******************** called in to a different line for our law firm, pretended to be someone else, and got through to a staff member.  ******************** was extremely rude, not allowing my staff person to talk, flustering her.

  Customer response

  08/13/2024

   I am rejecting this response because:My initial request for pay balances have NOT been satisfied.  As of today,8/13 I owe ZERO DOLLARS to their law office & they know that.  So why are there TWO additional garnishment orders sent to my job? $225 was initially taken out which was over HALF of my balance as is so they purposely are taking more money off my balance than needed so they can take their sweet time in refunding me back like they claim.  I also recorded my telephone conversation where theyre alleging I acted like someone else.  They are lying.  As soon as I told them theyre abusing their power they hung up on me.  That is exactly what they are doing.  I can gladly provide the audio. I never told the law office I did not want to speak to them.  I told ****************** do not want to speak to her because shes rude.  She then took it upon herself to put me on a block list, which as a consumer they cannot do. I called the Clerk of Courts explaining how they are abusing their power & not providing me with my pay balance (which again should be $0) & the clerk of courts told me to file a motion demanding them to do so. ******** has not provided any updated proof of my payments.  The garnishment should be ended but they have not contacted my employer to stop it.  Abuse of power.  The clerk of courts ALSO told me I am doing it right paying through the courts & not the law office because this isnt the first time a consumer has had difficulty & issues with receiving proper pay balances & communication from this law firm.  Again, they are liars and abusing their power.  Theyre purposely ignoring me also so they can do whatever they want with garnishing my wages fraudulently.  It needs to cease.  3 pay periods of garnishments would total well over $600.  My balance owed was only $423 so why did ******** submit 3? They are doing this purposely and I need proof of my payment being paid in full as well as proof they contacted my employer to end my garnishments.
  
  
  

  Business response

  08/19/2024

  I have explained the process numerous times to ********************.  There is nothing else that I can add.  I did so again on 8/14/24 (copy attached), after receiving an Order from the Court denying her request to stop the Garnishment Order.  ******************** filed a Motion with the Court and the Court summarily denied it, without even setting it for a hearing, due to her allegations being so incorrect and not even remotely arguable.  There is nothing else that I can add.  She just needs to be patient and wait for the funds to work their way through the process.  As of today (8/19/24), the Court Clerk has received payment in full. However, the Court Clerk has not turned those funds over to our office yet.  We release the judgment until we receive the funds.  If we release the judgment before the funds are received, the Court will not give us the funds and the matter will not be paid in full.  We will release the Judgment as soon as we receive payment from the Court.  We want nothing more than to complete this matter.    We did not submit or send 3 garnishment orders.  I have absolutely no idea what ******************** is referring to.  A review of Mycase shows 1 Garnishment Order being entered by the Court.  I have attached our current claim detail, showing a balance of $216.19 as of today, 8/19/24 and ************************ payment history, showing all payments received by my office as of today, 8/19/24 at 10:38 am.  As soon as we receive the remainder of the funds from the Court, the Judgment will be released.

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