ComplaintsforABC Lock & Key, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** replaced my auto lock cylinder at a used car lot. I noticed it was not tight and asked if it could be looked at. I sent picture as requested and was told there was no issue and it was the weather-stripping. It did not explain the play in the housing and asked if he could look at it. For days we played, call me when you're available and each time it was also some excuse. One time I did call and he said he was on the other side of town, I asked if we could meet somewhere closer and no response.Business response
02/13/2023
As I have told you multiple times. When you are free and able to bring the car in call me. It's that simple. Just like how I originally fixed your door lock. You have made no effort other than a few text mulessages asking me to call you.
It's very simple and I stated twice I will be happy to look at it whenever you are free. Monday to Friday. 9-5.
As always the ball is in your court.
Do not text me for any reason whatsoever. Calls only.
Customer response
02/14/2023
I am rejecting this response because:
I call and than it's something, so I resorted to texting so there is no confusion. Still awaiting a reply from you shows 2/9 Thursday at 9:34. It would be great if you can tell me when you will be out SW or I can visit you shop if you tell me where and when.Business response
02/14/2023
Again. Call to setup service. As you know I do not have a shop and you can come to me, as before, whenever you are free. This is my last correspondence here. You call me.Customer response
02/14/2023
I am rejecting this response because: I did not know you did not have a location, social media states otherwise. I text you a time and location so there are no miscommunications.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.