Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We signed a contract for a complete roof replacement, per the salesman everything but the soffit and gutters will be brand new. When they arrived there was no dumpster and the started covering my 40 year old rotten roof with the metal shingles. One of the employees stopped and said they couldnt do it unless the boards were replaced, but per our understanding they were supposed to replace it. The workers seemed very unhappy, they claimed a tear off fee but we agreed and signed a contract which they never sent me, I signed on a tablet.
Business response
04/24/2024
We resolved this complaint outside of the BBB with the customer. ******** has agreed to talk with the ******************** in regards to this complaint.Initial Complaint
01/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
was lied to several times.First lead to believe that Amish roofers were going to do the job then changed to mennonites. Was told that I was getting a winter discount then found out that I'm paying as much as those who have it done in the summer. When mentioned this to ****, the co-owner, his response was "so what." **** told me that all the roofers are employees and they are paid well. This was justifying the high cost. The roof was done by Mexicans. My neighbor told me that they are not employees. Not sure about the color of the roof has a beige color to it rather than charcoal. I ordered charcoal. They placed a sign at the end of the driveway without paying me any advertising fees. The materials were delivered by a guy who wore a Menards cap.Business response
01/12/2024
Hello ****,
Appreciate you reaching out. We apologize for the comment made by our representative "there will be beards on the job," this may have led you to believe people of the Amish persuasion would be onsite. I am not sure of all the religious background of our many installers, but I am led to believe some of them are Amish. Secondly, we have priced your job correct and our pencil was sharp and accurate. Also, we made a special trip out to you to make sure the color was correct. We have never paid anyone to advertise on their street via sign at the end of the driveway as it is a common practice, and when asked if you would like us to take it out you said it could stay.
We hope you to make your experience better so we will try to schedule **** to come out and speak with you. We appreciate your business and hope we can come to a resolution.
Customer response
01/12/2024
I am rejecting this response because:
their response was insulting. i would like a guy i know to assess the situation so that i can be treated fairly.
**** told me people are paid for the signs and the amount they are paid depends on the location. this same guy i know told me it would be Mexicans putting ******* on before they even came to my home. hBusiness response
01/15/2024
****,
I understand your upset with Perfect Steel Solutions. Perfect Steel Solutions has tried to contact you and the last conversation we had you didn't want to meet with us or negotiate a settlement. We hate to see unhappy customers, and we regret things worked out this way. We look after our customers to the best of our abilities and do what is right for our customers who we treat like family. Since negotiations have come to an end, we will no longer have communications except through lawyers since you owe Perfect Steel the remainder of the bill on your roofing project. We hope in the future to better understand what went wrong in an effort to serve our customers even to a greater capacity. Thank you for your time and we wish you the best.
Customer response
01/16/2024
I am rejecting this response because:
it's not a matter of accepting or rejecting. i cannot pay them until the roof is inspected. this means the weather needs to allow them to be on the roof. if everything is in good order, i will pay. if there are problems they must be corrected before i can pay. please share this with your lawyers.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.