ComplaintsforRuckman's Truck Center, Inc.
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Complaint Details
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Initial Complaint
08/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I visited ********* on 7-31-23 to have my oil changed, per usual. I have gone to this organization exclusively since i purchased my ****** Corolla SE. Upon my last visit, i believe they switched out my battery and put in what appeared to be a golf cart battery, according to Autozone employee where I recently visited. I went over on Friday, 8-11-23 about 3pm to speak with ****** about this concern and was told that he was at a funeral by one employee and that he was at lunch by another. I showed my receipt to the book-keeper(?) and provided a picture of this and asked for ****** to get back to me. I have not heard from them and am very disappointed and frustrated with this experience!My car was having trouble getting up my slightly graded driveway and this is how i discovered that my battery is different than what was in it when it went in for the oil/lube service on 7-31-23. I had a high regard for this company but now i am thinking I've been bamboozled which is a very uncomfortable place to be.Please let me know if you can help me get a response from the business; get a refund for the erroneous service from 7-31-23 [$36]; and/or compensated for the new battery [$251.96] i had to purchase from Autozone to help my car run correctly.Respectfully,*************************** *************************************************************************** ************Business response
08/18/2023
We talked to this customer this week after she sent this to your bureau.
I am hopeful she now understands that we DID NOT swap her vehicle battery with a "golf cart" battery as indicated by the Autozone employee. The battery that was taken out of her car at Autozone and replaced with their new battery was a ****** OEM battery which we have a photo of.
We explained to the customer that we did not touch her battery nor would anyone here do that. We only have new batteries here and only carry AC Delco batteries.
After talking with her this week, I believe she understands the circumstances and is aware we only did an oil change to her car.
*************************
********* Truck & ********* Center
*I tried to attach a photo of the battery (you came back and said the file was too big) that she had in the trunk of her car which ******** told her was a golf cart battery and they removed. *************************** asked us to take a picture to show our service manager
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.