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            Customer ReviewsFort Wayne Children's Zoo

            Zoos and Aquariums
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            1 Customer Reviews

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            • Stephanie S

              05/19/2023

              My daughter and I were their on a field trip and they decided to go digital, meaning you had to use on of their machines or go online and pay for certain attractions and rides. I bought tickets to have my daughter feed the giraffes. They wernt available... when we checked again they wernt available the second time.When I called to try and get my money back for the attractions I didn't use, They refuse to give me back any kind of refund.I hope to anyone who attends the zoo, make sure the things are available before you purchase any "tickets". It's ridiculous that you buy this "digital" tickets and their is no way to get your money back. I wasted alot of money and had a very sad litte girl. They don't consider this stealing... absolutely ridiculous!!!!

              Fort Wayne Children's Zoo Response

              06/22/2023

              Hi *********,

              I am so sorry to hear you were not happy during your visit to the Zoo.  Navigating a new POS system and the policies and procedures that go with that has been a challenge for some of our staff.  If you can provide me with your email or contact info that you used during your digital ticket purchase - we would be happy to offer you a refund.   You can send that information to me at ********************************************.

              Thank you and again please accept my apology. 

            Customer Review Rating

            2/5

            Average of 1 Customer Reviews

            Contact Information

            3411 Sherman Blvd

            Fort Wayne, IN 46808-1522

            Visit Website
            (260) 427-6800

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/12/2024

            Years in Business: 59

            Customer Reviews are not used in the calculation of BBB Rating

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