ComplaintsforGenerations Custom Auto & Collision, Inc.
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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was involved on a high speed chase in ******* County, IN. The tires were flattened by spike strips. Instead of calling AAA, which I am a member of, Grahams Towing was dispatched.The driver was tazed and arrested. My vehicle, along with all my property inside (clothes, shoes, paperwork), was now parked behind fences at the towing place. The following day, I called and was told that my vehicle would cost me over $600, including all the fees and storage. Each day that went by, I was charged an additional $40. The employees were rude to me, acting as if my car was there because of illegal activity that I was part of; when actually, I was the victim and had no part in my vehicle being chased by the police.I went in person to Grahams to try and resolve this and come to an agreement that was suitable for both parties. By that time, it would cost me $1600 to retrieve my **** They were not willing to work with me, even though I was the victim. So, I told them that I couldn't afford it and I needed to get my belongings out of my car. The lady told me that I had to pay $50 cash to get my own things out of my car!This is very frustrating because I was not treated like any other citizen. I was treated like this was all my fault. I lost my *** to a company that scammed me. This is very frustrating and the public needs to be aware of this company.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.