ComplaintsforElkhart RV Parts
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Complaint Details
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Initial Complaint
01/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We ordered a tank from Elkhart on 9/14/2023. We paid $351.95 for order #****. As of today, 1/23/2024 we still have not received tracking information. We have called, left voicemails, and emailed multiple times and they do not respond. I would like to know that this order is still on track, or I would like a refund at this point. There is absolutely no communication.Initial Complaint
01/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a RV Fireplace, for $273.41, and they will not answer my calls or messages. I tried canceling my order and still they do not respond. I purchased the product with credit card and have not received the item or a refund.Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Rv fireplace 32"Customer response
01/22/2024
I have reached out by phone, text, and email regarding updates on this order. I have also reached out to cancel this order due to the lack of communication.Initial Complaint
12/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a fireplace for ******. Been over 2 weeks with no response. *** called, texted and emailed multiple times a day trying to get a hold of someone at this company. Website stated items ship within 48hrs. Still nothing. No confirmation or anything. But they sure charged my card right away!!!! After reading the other complaints on the bbb site Im thinking I fell victim to the scamming business as well.Initial Complaint
11/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid for the fireplace back on October 9th, 2023, and never received it. Emailed them 4 times and called over 20 times goes right to voice mail. I want a full refund.Initial Complaint
11/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a greystone fireplace on 11/18/2023. I received a confirmation email but nothing regarding shipping. I tried calling but it goes straight to voicemail. I also sent an email with no response. My credit card was charged $283.40. I think I was scammed.Initial Complaint
11/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered rv window blinds (2) order #**** on Oct.26,2023 total price $302.15, business would not answer phone, text or email never received response or product.Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered an electric fireplace for our RV from Elkhart RV Parts. When it finally arrived (despite still showing as not being shipped on their website), the digital display was so blurred that it was totally unreadable. Their website states that items are items are returnable within 30 days and that they will pay the shipping. I called them and left several messages, and they would not return my call. I texted them and included pictures... but no response. I emailed them ... and no response. Finally, I told them in an email that I would be disputing the charge on my credit card, and they responded asking me not to do that. I have since reached back out to them by phone and email, and again... no response. Despite all of my efforts to resolve this matter, they will not reply...Initial Complaint
10/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid $397 on Oct. 18, 2023 for a Greystone RV fireplace. Havent heard anything from them since about shipment. Phone number goes straight to voicemail. Emails not returned. No response from live chat. Cant cancel without contacting them. Seems like a scam.Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an oven door from Elkhart and the size was not correct and I want to send it back and reorder the one I need and I cant get them to call me , email me nothing . Ive been trying for a month to get them and I cannot get a hold of anyone. I just want to return my item and get the correct size .
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Customer Complaints Summary
31 total complaints in the last 3 years.
28 complaints closed in the last 12 months.