ComplaintsforRock Run Creek Barn

• Initial Complaint

  08/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We rented this barn 7/29-7/30/22 for our wedding. We paid 4800 total for the rental and extra carriage ride and clean up services. We did not receive a full carriage ride or full clean up services. One employee of the barn went through my personal belongings. Another one stole alcohol we paid for. Myself and my guests were treated very poorly by the owner. We were lied to about the laws of bartending in Indiana while I was getting reprimanded the morning of my wedding by the owner herself because she did not like the party favors we had for our guests. To do that to a bride on her wedding day put a cloud of judgement and negativity on us all. We followed all rules, we followed all her wishes, was to have the DJ announce to take the favors(little alcohol bottles) and put them in their pocket or purse, yet she still showed up at our event at 9pm even though we had the venue rented until 12pm and started taking our things down. All of my guests felt uncomfortable and encroached upon and expressed it to us. I reached out twice to the owner to resolve some of these issues and she has completely ignored me. She has not tried to make anything right or even have the courtesy of responding. I would like to warn all happy couples to be prepared for this treatment, theft, and to expect to be completely imposed upon and violated during your wedding/reception, and not to get the full services and rental that you paid for. We had been warned about the owners attitude beforehand but gave the benefit of the doubt. The property is absolutely beautiful, but the experience and treatment is unheard of.

  Business response

  08/16/2022

  Attached you will find the signed contract, signed only by ****** and all the email correspondence between ******** and I.

  There was horrible things said on my Facebook page by ********** mother and her mother-in-Law, calling my daughter a vape smoking owners daughter, very sick to publicly shame a child!

  On the Wednesday prior to the wedding I received a call from ****** asking if everything was in place for the horse and carriage, I told him that I had just received a call from the person who drives the carriage, telling me it does not work for him after all, so I told ****** we could either cancel or do a partial where we still take the bride down to the ceremony and bring her back, he said, yes, that’s ok. ( my daughter drives the carriage but not on the road when loaded, due to her being 15)

  I suspect ****** never told ******** the plans???

  They rented the venue for Friday and  Saturday, Thursday I received a call asking if they could bring wedding things, I informed them that we were still working there and getting things ready, I guess they could as long they understand that we are not responsible for any damage or theft. My 15 yr old daughter and a family friend came in through the basement door and saw her very expensive air brush system in the dressing room and came up to tell me, but met ******** instead, so she informed her that it’s not a good idea to let expensive things set, as they may be stolen. We have things stolen during weddings, are they guests or outsiders that come in during the wedding, it’s hard to tell.

  She then attacks my daughter and our family friend for going through her things, neither one steals! I looked at my daughter and she mouthed to me, “Mom, I didn’t do that.”

  I came in Saturday Morning to bring Tablecloths for the food tables, I put them on and arranged the food tables nicely, I checked the restrooms and then I met ********, I told her that I’m a little troubled by the alcoholic favors on the tables, explaining that all alcohol needs to be served by the Bartender, I don’t want to jeopardize their licensure.

  I had been told by an officer that a permit to serve has to be obtained, now she is saying that I’m a Liar, she was very angry.

  Whenever there is alcohol we supply an legal adult to be present during this time, (instead of hiring security) they help with trash, cleanup dishes, make sure bathrooms stay picked up and clean, if a toilet clogs, a breaker flips, someone vomits, etc. then there is someone there to take care of the problem, that evening it was a lady named *********, (she is employed by us) They are now accusing her of taking the favors, which she cleared off the tables, she put them in a bag and set them up on the bar by the bartender. She is 8 months pregnant and does not drink! I spoke to her regarding this and she said, unbelievable! She had made a pot of coffee and when she left at 8 she took a cup of coffee with her.

  A little before ********* left, I received a call from her, asking if they can leave all their things, their food in the fridge till the next day, we nicely said, yes, but, please have it done by 2, they came at 2:45.

  At 9:15pm, I arrived to make sure things were going well, I walked into a very uncomfortable situation, ******** had a tear stained face, I asked a person from the wedding party if everything was ok, did something happen? She said, the groom had to go home because he drank to much, just like that ******** walked in, she spoke with several people and proceeded down the stairs, I called after her to ask a question about the beer kegs being in galvanized tubs directly on my wood floor, (they were sweating and leaving a large water ring on my wood floor) she just ignored me, so everyone left, there was not a single person there anymore, cake was packed up, cupcakes were all boxed, the décor was already removed from tables, so I assumed the reception was done, so I removed the kegs from the cold water and put them on a carpet. I washed some dishes in the sink, I turned the air-conditioning off, I turned the lights off and I went home.

  The next morning I left for vacation for 2.5 days, I come home to complete hate mail on my Facebook page and my email after email of accusing me of ignoring her. To which I have blocked and deleted the FB. I did try to respond but it just got nastier, name calling and such. Honestly, I’m offended! What did I do wrong,

  We talked about, how the wedding day goes, how it looks, we provide parking attendants, we provide a sign out by the road, everything we did for them, we do for every single wedding!

  The day they signed the contract, but she wasn’t there.

  She said we didn’t do clean-up, that’s also a lie, my staff comes in on Monday morning and cleans, we also cleaned up all the trash that was purposely dumped all over the basement floor.

  Some facts that may have played into this:

  1. Her dad is dying, so they pushed-up the wedding date, everyone seemed on edge.
  2. For the ceremony only 8 people were sitting on the 100 chairs we set up.
  3. Only 30 guests for the beautiful reception, I’m sure there was disappointment.
  4. Her new husband overdrank and it affected everyone, this is exactly why we don’t approve of vodka and whiskey favors!

   

  I have sent her a check of 1000.00, 200.00 is for the ½ trip of the carriage and the rest is for their dislike of services.

  The things she has said regarding me, my daughter, a family friend and my staff is appalling, in 7 years of having a wedding barn I have never been treated so badly.

  She paid for 2 days but got 4 and she’s complaining, I didn’t clear her tables, there was a bridesmaid clearing tables when I got there, I didn’t touch her stuff other than the beer kegs.

  I’m her scapegoat!

  If you have any other questions please call me at *************

  Sincerely,

  ****** ******

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