ComplaintsforJ Quality Reno LLC

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was to have drywall and a sink replacement in my basement along with water proofing the basement. The total for this project was $3,445.67. The contract (*****) requested that I needed half down which was $1,722.84 to start the project and hasn't done anything. I reached out to request for a refund and its no answer. I was pretty patience since he mentioned a tub that he needed to handle with another customer. Excuse after excuse when I would reach out to check status. Now this contractor is dodging my calls. I am posting this to make sure no one else experience a contractor taking hard earned money from a consumer. Please keep in mind I paid half down back in November of 2023.

  Business response

  03/28/2024

  I regards to this matter at yes, we did have a contract for drywall and sink removal . I did however have a previous client at the time when I gave  Mrs ******* an estimate the client she is referring to we had some damaged  materials delivered 6 times which did push he start date back ( i have this clients permission if needing to verify) . I did take ********************* deposit with the intent of doing the job we agreed on . Now as you see the contract ********************* has uploaded it does state in the contract deposits are non-refundable this clause is implemented because many potential clients may give a small deposit before start date then depending on that date find someone cheaper putting there business in lost time . 
  I received a call from ******************** a few weeks ago but was unable to accept due to work . I do sympathize with ******************** and by no means was I intending no malicious intend to take her money without doing the job. I DID tell ******************** Im available the week of 20th to start her job but she refused my services and stated she found someone cheaper . 

  Customer response

  03/29/2024

   I am rejecting this response because: I reached out to ***** and received a response on March 8th and reached out again on March 12th with no response. There was no acknowledgement after the last attempt. The contract that was given to me was not legally signed from me which the contract is technically null and void. 

  The contract also states per document. **Down payment is due 2 weeks before start day to ensure material is at hand or delivered in a timely manner. The money that was paid back in November and the project that was requested was not done in 2 weeks**2nd payment is due after 1week of work done. If project is done within that week , the remaining balance is due at final walk.

  I placed a down payment back in November and have been more than enough patient. April 11th will be 5 months. Yes, the contractor mentioned another client he was to service but I am concerned that the contractor will start the work with another 2nd payment of $1033.70 and I come across this dilemma again with no due diligence or response. I feel if he was not able to do the work in a timely manner that there should be a refund with the inconvenience. ***** only mentioned a customer finding something cheaper because I mentioned it in the text message thread. 

  ************** mentioned sending another contractor over to start the work that I am not aware of his work. I declined as I have seen ***** work only and requested he come to start since I paid him personally. I did not feel comfortable another contractor coming over that I am not familiar with. 

   
  
  

  
  

  Business response

  04/01/2024

  I regards to rejection of ******************** last statement the contractor she stated that I was sending is one of my workers so in that sense she declined my works to get started. 
  I have nothing else to say in the matter regarding this complaint the contract was agreed upon ******** and there was a plan to start on the date agreed upon but due to an issue with the previous client I had work with I was unable  to start I was in complete honesty with Mrs ********* about the material issues with the previous client she was very patient with this and I do apologize for this long delay in starting her job . Again, I attempted to send one of my guys over but was declined because she wanted me personally there. 
  

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