ComplaintsforBobbi + Bricka
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Complaint Details
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Initial Complaint
10/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order #***** Shows delivered. I did not recieve. They will Not work with me on a resolution!Business response
10/21/2024
This order was shipped out on 10/09/24 under *** tracking number 92612903029613543476761608 and is shown as successfully delivered by the carrier to the buyer's provided shipping address on "Tuesday, October 15 at 6:23 P.M. at IN/AT MAILBOX by ***************** ********, **". Per our company's policy and procedure, unfortunately due to this package being successfully delivered by the carrier to the buyer's provided shipping address, we are unable to take further action with the carrier.Customer response
10/21/2024
I am rejecting this response because:
I did not get it!
Business response
10/24/2024
Unfortunately due to the package being marked successfully delivered to the buyer's provided shipping address by the carrier, we are unable to take further action.Customer response
10/24/2024
I am rejecting this response because:
I should NOT be responsible for this missing itemInitial Complaint
05/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Placed order via Sears.com for ********************* Light blue Pants at cost of $27.17 order # *********. The pants the marketplace seller (Bobbi + Bricka) sent ** was not light blue pants. We received light blue checkered design pants. We ordered and wanted a solid light blue pants. We never wear checkered design.We asked for prepaid return as soon as package opened on 4/28/23. ******* wanted us to pay for the return shipping. We advised them wont do that as they misdescribed and did not send us what we ordered. We never heard back so we contacted ***** via chat on 05/02. After a long (42 minute) chat supervisor ****** advised shipper, Bobbi + Bricka would send us prepaid return label. ******* sent us email a few days later advising prepaid return label attached but it was NOT!! We wrote to shipper twice on 05/04 advising them wed return item within a business day of receiving the prepaid return label they claimed was attached. They never responded!! We tried chatting with ***** again on 05/05/23 but they just referred us back to the shipper. Very poor customer service. This is taking a lot of our valuable time and the worse customer service this senior, disabled, combat veteran has ever experienced. Shipper is unreliable! Can you assist us in getting full refund of $27.17 and note our negative rating we have copies of emails and chats.
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Contact Information
84 Commercial Rd
Huntington, IN 46750
Business hours
Today,8:00 AM - 4:00 PM
| MMonday | 8:00 AM - 4:00 PM |
|---|---|
| TTuesday | 8:00 AM - 4:00 PM |
| WWednesday | 8:00 AM - 4:00 PM |
| ThThursday | 8:00 AM - 4:00 PM |
| FFriday | 8:00 AM - 4:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.