ComplaintsforKeystone Cooperative, Inc.
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had at the time of service they were known as co-alliance come out for a possible gas leak, upon my inspection I have found my valve was leaking I had requested then to come out and replace the valve and witch the employee had simply tightened the valve with a wrench in the open position to stop the leak, this made a short term fix till my next filling but in the process of when they came to fill my propane tank it was found the the valve had leaked out and was unable to be closed tools needed which makes a massive safety hazard as the risk of fire upon this their own employee that came out after requesting it to be replaced had noted the act of over tightening the valves should not have been performed and was a major concern to him and upon inspection it was found that the valve had leaked out 90% of the filled amount, he then continued to inform that the bill will be adjusted for the loss of propane and safety violation that was made as it should have been done properly the first time, I have since switched companies and have tried to contact keystone about the bill and for any information on the matter and have been unable to get contact with a supervisor as I quote the supervisor is out for the day I will have him call you back multiple times throughout the following weeks on different times and days of attempting to find a solution I have now gave up, they have now since put it to collections.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.