ComplaintsforLos Auto Sales
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
During early May we purchased an ** from Los Auto Sales LLC. The ** was at their home not the business lot. We ask about leaks. They swore that it didnt leak we didnt see any past damage. Well, the first rain almost flooded the inside. We were told the water system was great. They had no hose to try it, so we tried it when we got home and water was coming out of all sides of the outside walls and inside of the **. No water can be ran at all, *************** was turned on once we were home and again NOTHING would work. Not to mention NO toilet or working refrigerator.We had someone look at the roof and they were afraid to walk on it in some areas. We believed the auto dealer and his employees to tell us the truth. We spent ***** on the * V and cant even use it. The repairs would cost another 7000 just to have a non leaking door, a toilet and running water. We contacted them and because the warranty is as is..NO help, but they had to know the issues. They made a bad deal and passed their mistake off to us. How as consumers can we trust dealers? CANTBusiness response
05/29/2024
****** was well aware of the shape of the ** and inspected every inch of it upon arrival. I did not do her deal at a home, The vehicle is much too large to park at my dealership, it takes up parking space so I told her shes more than welcome to test it out and check evrything at my home where it was parked but she had to do the paperwork at my dealership. I also opened after hours to accomadate them in the best way possible. ****** says she payed 7k but she did not, she paid $1,000 plus taxes and a paper plate which added uo to exactly $1,090. I have her signed AS IS form that she signed aware that the ** was older and needed a few touch *** done, and she understand and propceeded to sign. I will not be paying her any money back, considering the deal she got for an ** like this. I lost enough selling it to her so cheap. I have all her paperwork and forms she signed considering I am a dealership. Thankyou.
LOS AUTO SALES LLC
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.