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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased the circled item and then returned per their instructions for exchange. We received the attached email confirming the item received but nothing since. That was April 11th. My wife and i have tried calling numerous times but can not reach anyone or even a recording. Have also sent numerous emails with no response. We informed them in the last email that we would be contacting the BBB and even that did not get a response.Initial Complaint
10/18/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
We ordered 6 flag from American Legion Flag & Emblem on June 13, 2023 and have yet to receive them. We've called multiple times, sat on hold for lengthy amounts of time, and no one has ever answered the phone. All we want is our money back.
Business response
10/23/2023
We have received your request. Someone from our customer service team should be reaching out shortly.Customer response
10/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Regards,
*********************
Initial Complaint
09/06/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We purchased 2 flags May 5, 2023 and today 9/6/23 have still not received them. We have tried to call a few times to the customer service number and the hold times are ridiculous. We have also emailed the customer service email with no response.At this point, we are simply wanting a refund.Business response
09/18/2023
Someone from customer service will reach out to you to start an RMA.Initial Complaint
08/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered, on behalf of the local Legion Post, a few items needed for their Firing Squad. June 21, 2023 is the date of the invoice.The order was not complete, one item missing and one wrong item was shipped. I was charged the full amount. I have reached out to them by email x2. No response to resolve the issue. Just a notice that they received my email. I have called numerous times, put on hold for over 30 minutes each time. No person has ever answered the call.I need to order another shirt, the wrong size was sent, and get the pair of gloves not sent in original order that has been paid for.Business response
09/05/2023
A representative from our customer service team will reach out to you as soon as possible.Customer response
09/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I received an email from the BBB today stating I needed to accept or deny the proposal to my complaint.
A message dated 9/5/23 stated a representative from American Legion Flag and Emblem would contact me . I have had no email or phone call to this date from them.
Regards,
*************************Business response
09/08/2023
Your response has been forwarded on to the leadership in the customer service department. You will receive a call back soon.Customer response
09/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To this day, 9/9/23, I have had no contact from anyone at American Legion Flag and Emblem. Before reporting this problem to the BBB, I tried calling to speak with someone, anyone, numerous times. I was on hold for 30 minutes , at least , each time. No one ever answers. I also responded by text to their provided text space x 2. Just a auto response to that saying that they received my message .still waiting.need resolved as ********** in the Legion Post 186 needs the shirt for military funerals and the gloves are needed for winter funerals.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*************************Business response
09/11/2023
The American Legion has reached out to the customer with resolution. An RMA has been created and the customer should receive the correct shirt in a couple of days.Customer response
09/21/2023
This has been resolved today!
I spoke with a supervisor at American Legion Flag and Emblem2 days ago.
She personally went to their warehouse to pull the needed items and had them sent by *** 2 day delivery.
I am satisfied with her help, although it took 3 months to complete . I was informed that they are very short staffed at this time.
I appreciate your help in resolving this problem.
Initial Complaint
07/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I'm filing a complaint on here because it seems to be the only place to get this company's attention. I submitted Ticket #***** requesting an exchange from a large shirt to a medium shirt that I received with Order #********. I submitted that ticket on Wednesday, July 12, 2023 at 8:55PM EST. I requested a follow-up on July 14, 2023 at 7:33PM. I requested another follow-up on July 17, 2023 at 2:56PM. I then called the customer support line at ************** on July 18, 2023 at 12:32PM only to be placed on-hold for 26 minutes, only then to have the call picked up and then abruptly hung up on. I submitted a follow-up to Ticket #***** with what had occurred the same day on July 18 at 12:59PM. I reached out again a few hours later at 6:33PM to again request assistance and made them aware that this level of service was highly unethical for customer service, especially if tickets go unanswered for more than 48 hours and phone calls are hung up on. I reached out one last time on July 20, 2023 at 7:51AM to report that I will be filing a complaint. I submitted another ticket, ticket #***** at 11:58AM of the same day that I reported that I will be filing complaint as a last-ditch effort to get the company's attention to no avail. All I want is an exchange of my shirt for a smaller size (size medium) and I'm not going to give this company another cent for their highly priced items and I will also be reporting this to my post's leadership so that they're made aware of this company's very poor customer service standard. Please email me as it is the only guaranteed way of reaching me directly and I prefer to have our communications in writing. Thank you.Business response
07/24/2023
Good Morning
A customer service representative will reach out to you as soon as possible to complete your RMA.
Customer response
07/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have yet to receive any information on how to proceed with my return and exchange request. That response was received on Monday, July 24 and it is now Thursday, July 27. I reject this response as there has been no action in the form of an actual follow-up to my request.Thanks.
Regards,
***********************Business response
07/29/2023
We will have someone from the *************************** team reach out to you ASAP.Customer response
08/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.
Thank you for sending me the replacement in the mail. Ive received it.Regards,
***********************
Initial Complaint
06/21/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased products from ***************************** (umpire caps) on May 5. After waiting two weeks for the products (because of warehouse processing???), I realized that I needed to return two for the wrong size, my fault, and that I ordered two of the same color. So three items that I wanted to return. I emailed them, as specified on May 25. With no answer I emailed them again on June 1. I then waited until today to call them, hoping to reach someone. But it's just indefinite hold. What a sad state for such a great organization to treat customers and veterans like this. If you don't want to be in the merchandise business, outsource to a company that can handle it.Business response
06/22/2023
We will have someone reach out directly to you.Customer response
06/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As with all things related to Flag & Emblem, their attempts at reconciliation ring hollow. They have not "reached out to me directly" as stated in their response to the BBB complaint sent on Thursday, June 22nd. It has been two business days (Friday, June 23rd and Monday, June 25th). They have my email and my personal mobile number.
Regards,
***************************Business response
06/28/2023
A new ticket has been opened up with **************** and someone will reach out to you shortly.Customer response
07/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Flag and Emblem's customer service has still not reached out to me to resolve the dispute.
Regards,
***************************Business response
07/07/2023
Emblem Sales customer service will be in touch with you again to arrange an RMAInitial Complaint
05/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a web order on 1-11-2023 for an American flag. Web order #******** and order # *******. I received an email 4-41-23 saying there was a problem processing my order due to my credit card and I should call or email them. I tried to call several times but hold times were over an hour. I emailed them and took a week for a response (on 4-17-23). My credit card had been charged the $31.20 and I told them that. Email said I would have the flag within 2 weeks. Still no flag and web site says order is still in progress. I have sent another email on 5-1-23 ***************************************************************** but no response yet and also tried to call *************) and again encountered long hold times.Business response
05/03/2023
We will reach out to you directly within the next 24 hours.Initial Complaint
05/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I feel I've been scammed, there has been no communications from this company, several attempts have been made and the money has been taken from my account the day after purchase was made. I don't want others to fall into the same situation, so I want to my words to follow this company to save other innocent people from being in my shoes.Business response
06/13/2022
Dear ****************:
I am terribly sorry no one responded to your email yet. According to our records your flag was shipped from our warehouse on 5/27/2022 and was delivered on 06/02/2022 at 10:42 am. *** tracking number is **********************. Emblem Sales is a ******** of *** American Legion National Headquarters and our profits go directly to fund American Legion programs. Thank you very much for your support.
Sincerely,
**** ****** | Deputy Director, Emblem Sales
e: **********************************
t: ************
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