6 Customer Reviews
Review from John W
1 star10/17/2023
They claim to process orders in one to two weeks, latest 4 weeks for non-personalized items. I placed an order on 15 June 23. In spite of customer inquiries on 11 Aug 23, 21 Aug 23, 7 Sep 23 & 8 Sep 23 the simple order has not been shipped, nor have my inquiries received anythin other than an automated eMail response. They have, however, taken my $75 but have made no order to shi or explain delay in over 4 months.
American Legion Flag & Emblem Response
10/23/2023
We would love to address your concern. Contact us at ************Review from Jenee S
1 star09/19/2023
Active duty military family here ordered a flag in June 2023 and have still not received it September 2023. **************** representative **** was rude and unhelpful. Told me he would talk to shipping as soon as conversation was over and nothing came of it. They charged our account in one day, still havent shipped order 2 1/2 months later. They do not support active duty military families, they just create another battle for us to fight.Review from tim s
1 star06/09/2023
They don't answer emails, and no one ever answers the phone, they just put you on hold indefinitely!Review from Robert D
1 star05/02/2023
It's obvious this company either doesn't read these reviews, or just doesn't care. I have been on hold with this *** on 3 separate occasions for over 30 minutes with no resolution to order discrepancies. On 3 other occasions I was on the phone for over an hour. They make "Buy American" a joke.Review from Chu S
1 star01/04/2023
Ordered a large ALR back patch with custom stitching for my state requirement. Needles to say the quality of the workmanship is unsatisfactory. Tried to comply with there return policy and got back doored by the associate due to there error. Kind of a bad situation when where required by the American Legion to purchase certain items from this company due to copy write laws. Sounds like a monopoly?? Advice - Order the patch and go to a local shop for the need stitching.Review from David C. M.
1 star01/19/2022
I ordered a sweatshirt on 11/30/21. When received it, I saw where the size was incorrect. I paid $10.35 to send it back and requested the correct size. When the next sweatshirt was delivered, it too, was the incorrect size. I called and spoke with an agent who emailed me a prepaid *** return slip to send the incorrect one back to the company. Again, I called the company and spoke with another agent who told me the correct size sweatshirt would be shipped out to me on 1/9/22. I have not received it as of yet, 1/19/22 and phone the company, sent emails on 1/10, 1/11, 1/14 and1/7. No one has replied back to me either by email or phone as to what the status is regarding tis item. Getting through by phone is painstaking as you wait on the phone over 30 mins. for anyone to answer and even at that, they still don't give you any answers as to your item and the status of it. This was to be a Xmas gift and it is still not received. I asked for credit but no reply, so no item and no credit. I have started a dispute with my credit card company. Will never deal with this company and urge others to do the same.
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