446 Customer Reviews
Review from Nicki M.
1 star10/30/2024
I ordered two pairs of pants. It was shipped on the 9 of October . It was charged to my account. On the 12th it was showing it was waiting for further shipping in *********** at *****. I called them and emailed them for intervention. NOTHING. I finally asked for a refund they told me I needed to wait more. I finally got an email from them today. I find this poor customer service considering I ordered from other places and have no issues like this. PLease do NOT order from this place. EVER!!!!!!Good day, thank you for contacting us. I hope your week has been great so far.I am sorry for the loss of your package. Regarding order -------, I have issued a credit in the amount of $52.50 to your original payment type. Please allow 3-5 business days for it to reflect on your account. If the package status later changes to delivered, the system would automatically reverse the credit. If that occurs, please contact us at the number below.If you would like to place an exchange order with free shipping for the missing items, please feel free to contact us toll free at ----- 24 hours a day and a **************** Representative will be happy to assist you.Thank you for reaching out us at Woman Within. Wishing you all the best.
Full Beauty Brands Response
11/05/2024
Dear *** **********,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it can be when a package does not arrive as expected.
Our records indicate that your order, which included two pairs of pants, was shipped on October 9th. According to our policy, we ask customers to allow ********************************************************************************************** frustration this may have caused.
We have been in contact with ***** regarding the status of your package, which was last tracked in ********, **. We understand that you have also reached out to them without resolution. We are committed to resolving this issue promptly and will continue to follow up with ***** on your behalf.
In the meantime, we have processed your refund request on 10/30/24. You should see the refund reflected in your account shortly. We apologize for the delay and any inconvenience this has caused.
We value your feedback and are working to improve our service to prevent such issues in the future. Thank you for your patience and understanding.
Sincerely,
Review from J. C.
1 star10/30/2024
Purchased three pairs of shoes for my mom. They charged my credit card three separate times. Then they begin harassing me saying that I did not pay my bill! When I wouldn't pay, they sent me to collections! (Remember, I paid my bill and have printed out the charges on my credit card to prove it!) I have spent too much money and too much time on this and would like to be reimbursed for the extra charges. I hope that someone will reach out from the company and personally respond to this issue and issue me the funds that are due to the accounting error. This was a horrible and inexcusable situation. *. ********* **************, **Full Beauty Brands Response
10/31/2024
Our records indicate that Ms. ********* placed an order on *********** on April 30, 2024, for three pairs of shoes totaling $100.58, using her **** card. At the time, the items were on backorder. Please note that initially, an authorization was placed on the card, which was then released by the bank. Once each item became available and shipped, charges were applied to the account.
On May 22, 2024, the first pair of shoes was in stock and shipped, resulting in a charge of $33.52 to her **** card. The second pair shipped on June 16, 2024,with a charge of $33.52, and the third pair was shipped on July 26, 2024, with a charge of $33.54. Our records show that Ms. ********* retained the items,making her responsible for these charges. For any questions related to billing statements on her **** card, we recommend Ms. ********* contact the issuing bank directly.Customer Response
10/31/2024
I show that I did pay these amounts. my **** credit card was charged: ***** on 5/23/2024, ***** on 6/20/2024 and ***** on 7/27/2024. I can send you a copy of the receipt of these transactions. Please confirm that you received payment for the items in question. I am still unsure as to why this ever became a issue because my credit card shows that I paid all three invoices. Also, if I paid for the three pairs of shoes, why was my account sent to collections where I incurred more cost? Thank you for looking into the matter I would like to get this resolved sooner than later. *. *********Review from Megan W
1 star10/11/2024
Their online payment process is messed up. I checked out and then my total was DIFFERENT on my emailed receipt. They charged me more and only showed it on my final receipt. This is WRONG. I hate shopping with them, but I need to use my gift receipts for returning clothes that did not fit with them. Will try to check out one more time properly and never go back.Full Beauty Brands Response
10/14/2024
Dear Megan Withers,
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our online payment process. We understand how frustrating it can be to see a discrepancy between the checkout total and the final receipt.
To address this matter, we would like to investigate the issue further. Could you please contact and provide us with your order number and any relevant details? This will help us identify the problem and ensure it does not happen again in the future.
We appreciate your patience and understanding. Your feedback is valuable to us, and we are committed to improving our services. If you have any other concerns, please do not hesitate to contact our customer support team at 1-800-477-7030.
Thank you for giving us another chance to serve you better.
Best regards,
Review from Kathee T
1 star10/11/2024
Biggest rip off company! They ship 8lbs worth of catalogs to charge extra on shipping.Full Beauty Brands Response
10/14/2024
Dear Kathee Teegardin,
Thank you for reaching out and sharing your concerns regarding our shipping costs. We understand your frustration and appreciate the opportunity to explain the factors that contribute to these costs.Shipping costs tend to increase with larger orders due to several key factors. First and foremost, the weight and volume of the items in a larger order typically require more robust packaging and handling. Additionally, larger orders may necessitate multiple boxes or larger containers, which contribute to increased shipping expenses. Moreover, shipping larger orders often involves higher insurance costs to protect the value of the items in transit. All these factors combined result in higher shipping costs for larger orders.
We aim to provide secure and efficient delivery for all order sizes, and we appreciate your understanding of the associated costs. We are committed to ensuring that your items arrive safely and in good condition.
If you have any further questions or need assistance, please do not hesitate to contact us. We value your feedback and are here to help.
Best regards,
Review from Carol E
1 star10/03/2024
I purchased products through Woman Within for my mother. She has never resided at my address, is deceased, and I want to have my name and hers removed from their mailing list, and my address. I have been trying for 8 months, spoken to multiple people, even supposedly a manager and catalogs keep coming. I will never wear their clothes, I do not want to receive any more catalogs.Full Beauty Brands Response
10/04/2024
We have conducted a search based on the email address provided, and as of 10/4/24, we have reached out to our mailing distribution department to ensure that catalogs addressed to Ms. ***** **** will no longer be sent to your address.
However, we were unable to locate an account for your mother without additional details. If you could kindly provide her name and zip code, we will promptly ensure that catalogs addressed to her are also stopped. Please feel free to reach out to our customer service team with this information, and we'll take care of the rest. We apologize for the inconvenience and appreciate your patience.
Sincerely,
*********************************************** ************** / Fax: **************
****************************************** | ********************************Review from John S
1 star09/27/2024
If an item is backordered, customer **** will refuse to cancel it. That either forces customers to wait a long time for items or file a charge back on their credit card for the entire order. This company is inflexible on their policies to the point that they drive away customers and create their own financial and legal problems for themselves.Full Beauty Brands Response
09/30/2024
Thank you for bringing this to our attention. We understand your frustration and apologize for any inconvenience caused by our backorder policy.
Our representatives can cancel backorders as long as they are not in the process of being shipped. This policy is in place to ensure fairness and consistency for all our customers. However, we recognize that this can sometimes lead to delays and dissatisfaction.
We are committed to improving our processes and customer experience. Your feedback is valuable, and we will review our policies to find a more flexible solution that better meets our customers needs.
Thank you for your patience and understanding.
Review from Queen P
1 star09/22/2024
My mother who is 79 ordered something from this company they gave an estimated delivery date which was a day. She made sure she was home, but it was delivered two days prior and was stolen! They told her she needed a police report which my mother paid $25 to get an even with that evidence that she paid for it she still has to wait 8 to 10 weeks to get a refund! This is horrible and I cut up her card and told her do not order anything else from this company and would advise that no one else purchases from any of their brands . At the end of the day, she will not get the $25 back but has to wait on money and shes on a fixed income. I will be certain to monitor her purchases for stuff shes getting to wear to church, but this is horrible practice!Full Beauty Brands Response
09/24/2024
Thank you for taking the time to share your concerns. We are deeply sorry to hear about your mother's experience and understand how frustrating this situation must have been, especially considering her circumstances.
Our policy requires a police report for packages valued at $200 or more or if there have been multiple delivery issues within a 60-day period, and for deliveries with picture proof provided by carrier. We also request an affidavit, which helps our team thoroughly investigate and process any claims.While we strive to resolve these situations as quickly as possible, once the affidavit and police report are received and verified, we can issue the refund back to the method of payment used on the order. Again, we apologize for the inconvenience and appreciate your patience.Review from Bernadette R
1 star09/08/2024
Received a defective product as one of the straps on the swim top was sewn on backwards and permanently twisted. They refused a replacement as it is past 60 days even though it is defective. Terrible, do not order from this company.Full Beauty Brands Response
09/09/2024
Dear ***************************************,
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced.
Our return policy is clearly stated online, in our catalogs, and on the invoice. Our goal is your complete satisfaction! If we have not delighted you, all unused, unworn, unwashed, or defective merchandise may be returned within 60 days of the ship date. Your return is FREE when you select a refund in the form of a non-expiring e-gift card. The e-gift card will be in the dollar amount of your returned item(s). You can also choose to receive a refund back to your original payment method; however, charges may apply.
All sales are final after the 60-day period. A refund will not be processed for products received after 60 days from the ship date. To return items shipped directly from third-party brands, heavy items, or items purchased through websites like Amazon and ******** please see the relevant section below.
Final sale items cannot be returned or exchanged. If you return a final sale item, you will not be refunded for the item or shipment, and the item will be donated to a charity local to our ************, IN distribution center.
Regarding the defective product you received, we understand your frustration. Unfortunately, as it is past the 60-day return period, we are unable to process a replacement. We apologize for any inconvenience this may have caused.
Thank you for your understanding.
Best regards,
Review from Regina P
1 star09/07/2024
Terrible return process with 3rd party Happy Returns (who do not itemize the items received and take zero responsibility for items if lost in route). Without itemized return list, all the risk is on the customer. I have lost not only the cost of the shirt but several hours of my precious time and aggravation contacting each of the 3 companies involved. No refund.Full Beauty Brands Response
09/09/2024
Dear *****************************,
Thank you for sharing your feedback about the return process. We understand your frustration, and were truly sorry to hear about your experience.
We partner with Happy Returns to provide a convenient and sustainable return process, offering customers over ***** drop-off locations for unused and defective merchandise. When initiating a return through this system, you should have the opportunity to select and itemize the items being returned, which ensures transparency. You can also select the reason for your return and your preferred refund method.
However, we regret to hear that your experience didnt reflect this. We recommend ensuring that each item is selected and accounted for during the return initiation process to avoid any discrepancies. Additionally, please keep your return tracking number for reference, as it can be crucial in case items are lost in transit.
While we strive to make returns as seamless as possible, we take your feedback seriously and will review it to identify areas for improvement. If you havent yet received your refund or have unresolved issues, please contact our customer support team directly for further assistance. We value your time and are committed to resolving this matter as swiftly as possible.
Thank you again for your patience.Review from Chelsea N
1 star08/30/2024
I purchased a green skirt and got a pair a blue sweats that were three times my size and were over a week past shipping time frame. When I reached out about this issue, I was first told I had to providing a packing slip to prove I got the wrong item which I did not receive. Then I got an email saying I had to pay to ship this item back. I felt it was wrong to begin with that I was even being asked to be inconvenienced by this at all considering they sent the wrong item and I should of just got a refund with the photo proof I provided. I chatted them, and had to ask for a supervisor three times and still was required to go out of my way to do a return in which they keyed as a gift card. Why would I want to buy from this company after all this? I will never buy from this company again and their customer service is the worst *** ever dealt with. No one should be have to deal with returning an item that they sent wrongfully. That is on them. Your money should not be held up because they couldnt send the right item to you.
Customer Review Rating
Average of 446 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.