ComplaintsforBradley Company

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****************. 200 *************************** IN ***** I have been renting from *** for a little under a year now. I have attempted to contact the office for several different grievances/ questions. The office staff members will not respond to emails, will not answer the phones, will not call residents back, or try to make any effort to resolve any issues. Office is almost NEVER open on regular business hours as posted online and on the office doors. Several other residents have the same ongoing issues with the office. Delivery drivers are unable to drop off packages because the office is never open. The main issue I have is because of our pool. The office has sent several emails about when the pool is opening. It is now July and the pool is still not open. I have emailed the office twice and have gotten NO RESPONSE until I contacted Corporate. Corporate told me there's nothing they will do to compensate for the loss of amenities that is INCLUDED in rent.My children have to walk past the pool daily and not be able to use it because of their incompitent employees. All I am asking for is 10% of my rent back for the 3 months we have not been able to use the pool. Corporate is completely un-sympathetic and don't give a c*** about their loyal residents. The woman I spoke to from corporate was very rude and mentioned other residents personal business about former complains and basically told me they don't believe what residents tell them unless there is proof. I think this entire company needs to retrain their employees and take care of all of these issues. As a result of this hardship with the company, I would like a 10% rebate on 3 months rent and a FORMAL APOLOGY in writing.

  Business response

  07/02/2024

  Bradley Company currently manages this property, and the community pool typically opens on Memorial Day. However, this year the pool is not yet open due to the lack of maintenance vendors/individuals certified to ensure the pool has adequate levels of chlorine to safely open. Bradley is actively looking for a vendor is service the pool so that it can open and apologizes for any inconvenience this has caused residents.  

  While we understand the frustration from residents on the inability to use the pool, it has been a little over a month since it should have opened - not 3 months. All other amenities at the property can be used. Accordingly, the request for 10% off 3 months of rent does not tie to the inability to use the pool since Memorial Day. 

  As of July 9, 2024, Bradley will no longer manage this property and a new company will come in and take on the maintenance responsibilities for the pool. 

  Bradley takes its responsibility as a property manager seriously and takes measures to ensure the safety of each property. 

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Memorial Day was MAY 27. Today is July 2. I expected nothing less from Bradley Company to do nothing regarding this complaint. After speaking to their exceptionally rude and unprofessional corporate employees, I realize this is an ignored issue throughout the entire company. If noting is going to be rebated to your residents for your inability to maintain a pool that you are promoting on your website, I want the pool amenity removed from **************** website as you are promoting unusable amenities.  In addition, Bradley Company has not accepted responsibility for many complaints and continue to sweep issues under the rug. 

   
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• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had multiple inappropriate experiences with the Maintance man who works at my apartment complex during the times he has came to fix my work orders. The apartment complex is aware of this matter. They have a full detailed report of him sexually harassing me in the hallway where there are no cameras. I am in therapy, I am on medication, I have panic attacks, I feel unsafe, I am genuinly worried he will do this to another resident on the property in areas there are no cameras. I was scared to come forward for multiple reasons because he has access to my apartment, etc. others may have experienced the same thing, but are also afraid to come forward because no cameras in the hallways or other personal reasons. He knew I had cameras in my home and always asked where they were placed, but I never told him. He was no longer welcome into my home after the incident. He is still employed til this day and they just now are scheduling to get a different Maintance man to fix my work orders that have been open since January 2024. He should be fired, and this company should be sued for allowing a man who has planned out a perfect place where no one can see him or catch him. He is fully aware that I have told on him about this incident and now I am in even bigger fear than what I was before coming forward. I dont know what to do and Bradley Company doesnt care about the safety of their residents at all. I want to make a complaint of how this entire situation was handled. After reaching out multiple times over the last 2 weeks of this issue, I just got a call today, 5/16/24 about a maintenance coming to fix my stuff. Nothing at all regarding what this employee has done, how I am doing, if theres anything they can do, or ask me any information regarding this matter. They should be sued and I am mentally a wreck and sick for days.

  Business response

  06/06/2024

  Bradley Company takes all allegations of employees engaging in inappropriate behavior very seriously. Accordingly, upon receipt of ****************** complaint we did a thorough investigation on each allegation. After several interviews and compiling information from multiple sources we were unable to find any concrete evidence to support ****************** allegations. That said, understanding the nature of the complaint, the Company has taken the following steps to prevent further interactions between our employee and Ms. ****** (i) this employee will not be involved in performing any services within or around her unit whether she is present or not, (ii) if work is needed in her unit, the Company will send 2 people, (iii) the Company has instructed this employee to refrain from interactions of any kind with Ms. *********************************************** strives to ensure the safety and wellbeing of all parties when interacting with our employees and will continue to address complaints of this nature with urgency. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩